2/10 Poor
1 January 2025
Disaster at the Falls
When we arrived at the hotel, we couldn’t open the door. We peeked through the gate and saw the green moldy pool water, the unswept grounds, and the abandoned hotel. It would have been nice if I was called by the booking agent to tell us the hotel went out of business. After spending an hour trying to figure out what we were going to do, a nice family with a van stopped with the same situation; reservations to a hotel which was closed. They gave us a ride and we quickly made reservations for a hotel in Brazil. It was slim pickings for the hotel rooms since it was New Year’s vacation. I’m really disappointed with hotel.com
Mary
Mary, 3-night family trip
Verified Hotels.com guest review