2/10 Poor
22 December 2024
Don't stay at the Caeira inn/farm/ it's a scam
Hello. I am in a terrible state. This Fazenda Caeira Inn, which used to be very good, is now a lie. I have known the place for 30 years. Today it is a fraud. I request the immediate de-accreditation of Fazenda Caeira/Pousada Caeira from all platforms of the Hotels/Expedia group. IMMEDIATELY. Today I am talking to the CEOs of the other tourism platforms to do the same. ALL OF THEM. I also request a full refund of the amount paid. I will repeat. I request a FULL REFUND of the amount paid. They offer one thing and deliver another. The toilet in the room was broken, the pool bar was not working, there were no towels for the pool, the outside areas are dirty, there is a dog in the restaurant (a serious public health problem), the place is noisy and crowded (it looks like a vacation club, they just didn't invite the guests) and they practice Day Use and this is not informed at the time of booking or on the establishment's official website. Worse still, the best locations are reserved for day use and guests are placed at the back with no shade. I have had skin cancer twice and didn't have a single shade to stay in. It's outrageous! In short, it's a horror show. Fazenda Caeira thinks it's a 5-star hotel and charges like a 5-star hotel, but they lost their stars at sea... In tourism, if you want to charge a lot, you need to deliver perfect service. I'm currently staying at the hotel, but I'm trying to transfer to the hotel next door (Vila dos Corais). At the moment, I'm also studying
Marcelo
Marcelo, 1-night trip
Verified Hotels.com guest review
