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Napolitano Apart & Hotel

2.5 star property
Hotel with 2 outdoor pools, near The Magic Village

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Napolitano Apart & Hotel

24-inch TV with cable channels
Hot stone massages, deep-tissue massages, sports massages, body scrubs
Reception
Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Private kitchen
Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Pool
  • Free breakfast
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Free bus station shuttle
  • Pool bar
  • Bar/lounge
  • 24-hour room service
  • Coffee shop/cafe
  • Airport shuttle
  • Area shuttle
  • Terrace
  • Garden

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View

Highlights

Individually furnished
TV
Blackout curtains
Premium bedding
Down duvet
Tempur-Pedic bed
Designer toiletries
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Highlights

Individually furnished
Kitchenette
TV
Blackout curtains
Premium bedding
Down duvet
Tempur-Pedic bed
Designer toiletries
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Triple Room

Highlights

Individually furnished
TV
Blackout curtains
Premium bedding
Down duvet
Tempur-Pedic bed
Designer toiletries
Private bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Highlights

Individually furnished
TV
Blackout curtains
Premium bedding
Down duvet
Tempur-Pedic bed
Designer toiletries
Private bathroom
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Highlights

Individually furnished
TV
Blackout curtains
Premium bedding
Down duvet
Tempur-Pedic bed
Designer toiletries
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 Large Single Bed and 1 Single Bed

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About the area

Map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • The Magic Village - 3 min walk - 0.3 km
  • Church of the Virgin of the Holy Water - 6 min walk - 0.6 km
  • Banos Central Market - 8 min walk - 0.7 km
  • Termas de la Virgen - 10 min walk - 0.9 km
  • The Tree House - 23 min drive - 11.7 km

Getting around

  • Quito (UIO-Mariscal Sucre Intl.) - 87.8 miles/141.3 km
  • Ambato Station - 48 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free bus station shuttle

Restaurants

  • ‪Leprechaun - ‬6 min walk
  • ‪Papardelle - ‬8 min walk
  • ‪Juan Valdez - ‬7 min walk
  • ‪Caña Mandur - ‬9 min walk
  • ‪Mestizart Ecuadorian Restaurant - ‬9 min walk

About this property

Napolitano Apart & Hotel

Enjoy your visit to Baños de Agua Santa with a stay at Napolitano Apart & Hotel. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, facials or reflexology. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar.

Languages

English, Spanish

At a glance

Hotel size

  • 15 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (7 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free secured, uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • On-site parking is limited (max. 10 spaces per unit)
  • Height restrictions apply for on-site parking
  • On-site garage

Transfers

  • Airport shuttle (available on request)*
  • Free bus station shuttle

Off-site

  • Area shuttle within 900 kilometres*

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–9:30 AM
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Charcoal grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Ropes course
  • Bike tour information
  • Access to nearby outdoor pool
  • Access to nearby indoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Conference space (215 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2013
  • Garden
  • Picnic area
  • Terrace
  • Communal living room
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Outdoor furniture

Accessibility

  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 24-inch TV
  • Cable TV channels

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Tempur-Pedic mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 50+ Mbps)

More

  • Daily housekeeping
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, piedra de fuego. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

Dining

NAPOLITANO BAR - PIZZERIA – This poolside pub specialises in Italian cuisine and only serves breakfast. Guests can enjoy al fresco dining (weather permitting).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (return)
  • Local area shuttle service is offered for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 2:00 PM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.

Also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Baños de Agua Santa
Napolitano Apart &Hotel Hotel Baños de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Frequently asked questions

Does Napolitano Apart & Hotel offer free cancellation for a full refund?
Yes, Napolitano Apart & Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Napolitano Apart & Hotel?
Yes, there are 2 outdoor pools and an indoor pool. Guests have pool access from 2:00 PM to 8:00 PM.
Are pets allowed at Napolitano Apart & Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Napolitano Apart & Hotel?
Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Napolitano Apart & Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle return.
What are the check-in and check-out times at Napolitano Apart & Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Napolitano Apart & Hotel and nearby?
Have fun with nearby activities such as cycling, hiking and horse riding. Additional recreation nearby includes hot springs and ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Napolitano Apart & Hotel also has an indoor pool, spa services and an arcade, as well as a picnic area, a garden and access to a nearby outdoor pool.
What's the area around Napolitano Apart & Hotel like?
Napolitano Apart & Hotel is in the heart of Baños de Agua Santa, a short 6-minute walk from Church of the Virgin of the Holy Water and 8 minutes' walk from Banos Central Market.

Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Very good

Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
GUSTAVO, 1-night family trip
Verified Expedia guest review

4/10 Fair

My watch was stolen in the hotel by cleaning service. Owners were good.
XR, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Denise, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Amy, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Verified Hotels.com guest review

6/10 Good

Good place
A little far from CITI center. Dark street on the way back at night
Verified Expedia guest review

10/10 Exceptional

Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Verified Hotels.com guest review

10/10 Exceptional

The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
Verified Hotels.com guest review

10/10 Exceptional

Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel within walking distance to town
The people who owned hotel were very hospitable. They were helpful and willing to answer any questions you would have. The rooms were great. Nice place to stay
Verified Expedia guest review

8/10 Very good

Very helpful staff!
Verified Hotels.com guest review

10/10 Exceptional

Secure and well-kept small modern hotel.
Hotel was within a secure compound with swimming pool and outside sitting area. Room was large, clean, and comfortable. The owner is very involved in the operation of the hotel and was very helpful. The breakfast was excellent. Only a few blocks walk to almost everything.
Verified Expedia guest review

8/10 Very good

Very friendly staff. Decent value for the price. Breakfast was good, but would be nice if it changed every few days.
Verified Expedia guest review

6/10 Good

Lots of Lost in Translation
It is the little things; no rainfall showerhead, no 24 hour room service for food rather just if you need us ring but not for food as anticipated. Although this family run hotel did try to make up for the inconvenience by helping us order then going to pick it up as it was past delivery hours. One other slight inconvenience is dinner was not permitted in the room, we had to dress again to eat in the common dining area. This place was ok, not what was advertised but still ok. We would prefer to know what we are getting into ...
Verified Expedia guest review

4/10 Fair

Just okay
Room was nice,clean and good shower. problems were breakfast was supposed to start at 8 (later than we would have liked) and nothing was ready. Pool was empty undergoing renovation, there was a cacophony (sp?) of barking dogs late into the night and no water for many hours. Okay,things happen but there was no one around to tell us why or when it would return. Finally got it again in the late afternoon. No apologies from anyone.
Verified Expedia guest review

8/10 Very good

Nice stay
Enjoyed my stay. Nice, clean room with view of mountains. Short walk to hustle bustle, but far enough where you don't get the noise. Excellent breakfast with beautiful view, friendly owners. Pool not open yet, nor spa - but it's coming. Owners can help with any activity you want to do. Thumbs up!
Verified Hotels.com guest review

8/10 Very good

Nice setting within easy walking distance to Banos
Jacque made a lovely breakfast every morning. The additions look so pleasing. It should be a wonderful spot to enjoy the area.
Verified Expedia guest review

10/10 Exceptional

Great Experience!
Great family that runs a great hotel and they work hard to keep their customers happy. Thanks again... Stefano from Toronto.
Verified Hotels.com guest review

10/10 Exceptional

Great room and friendly owner.
Our stay here was wonderful. Small, quiet and very clean, privately owned hotel. Great price!! Gated grounds, so try to get there before 8pm. Very nice and helpful owner.
Verified Hotels.com guest review

10/10 Exceptional

Like staying at home: without any of the chores
This is a family run business and had magnificent attention to detail. They treated you like family. The morning of my departure, the mother got out of bed very early and personally drove me to the bus terminal, since no taxis were running. I had magnificent bedroom views of the valley of Banos and sat on the side of the volcano, with smoke clearly visible from the back windows of the hotel. I will stay at this location when I return to Banos, without hesitation.
Verified Hotels.com guest review

10/10 Exceptional

Way Beyond Our Expectations
We were at the end of a two month visit of Peru and Ecuador and had 3 days to fill before flying home from Quito. We decided to drive to Baños de Agua Santa for the beautiful vistas, the thermal baths, and hiking opportunities. We booked a room at the Napolitano Hotel based on recent reviews, rates, and location. When we arrived, the proprietress showed us to a room on the top (3rd/4th in the U.S.) floor and apologized that it wasn't the type of room we had rented, but it was the only room left in the hotel. Wow! The room was an immaculate apartment suite with a kitchen, dining area, living area, fireplace, separate bedroom, a bathroom with a large round shower that included a concave picture window looking out on the beginning of the Amazon basin, and a large bedroom with a king bed and ample storage space for our luggage. Each morning we awoke to views of the Virgen de Agua Santa waterfall and the surrounding volcanic foothills; all told, the suite offered more than 270 degree views of the valley. And to top it all off with a bang, the local volcano, Tungurahua, erupted for the first time in two months early on our second morning. The boom from the eruption generated a sonic wave that, besides being possibly the loudest noise I've ever heard, shook the suite windows for several seconds afterward. So, in every way, even ways beyond the owners' control, we were overjoyed with our stay at Napolitano.
Verified Expedia guest review

8/10 Very good

good enuf
good enuf
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review