This was the first time we have ever had any issues. The staff was overall nice, we went in expecting to pay a price as we booked online, then the hotel charged us as if we booked with them that day, and then, when checking in staff member didn't give info on dog charges, Just asked if our dog was a service dog by chance, after we had already checked in. I said no and she said, oh okay. When checking out and asking about the price differnce, we were told it is a "HOLDING FEE" which was wrong. The room wasnt clean, the bed was a full sized bed not queen or king as stated, Overall not happy. We have 2 charges that are different amounts for the room. We were advised to call Manager. We will not be back.