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Hoshino Resorts KAI Matsumoto

4.0 star property
Ryokan with spa, near Asama Hot Spring

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hoshino Resorts KAI Matsumoto

Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom
Interior entrance
Japanese-style Room with Outdoor Bath RA4
Exterior
Massages

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Free breakfast
  • Spa
  • 24/7 front desk
  • Onsen
  • Free parking
  • Air conditioning

Main amenities (9)

  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Hot springs
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Library

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Lift
The price is NZ$739
includes taxes & fees
9 Jan - 10 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Japanese-style Room with Outdoor Bath and Garden Terrace RB4

Highlights

Terrace
Garden
Private outdoor hot tub
Air conditioning
Fridge
Flat-screen TV
Deep-soaking bath
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons

View all photos for Japanese-style Room FA4

Japanese-style Room FA4

Japanese-style Room FA4

Highlights

Air conditioning
Fridge
Flat-screen TV
Deep-soaking bath
Shower/bath combination
Private bathroom
Minibar
In-room massage
  • 45 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons

View all photos for Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

Japanese-style Room with Outdoor Bath RA4

Highlights

Private outdoor hot tub
Air conditioning
Fridge
Flat-screen TV
Deep-soaking bath
Shower/bath combination
Private bathroom
Minibar
  • 60 sq m
  • Sleeps 4
  • 1 Single Futon OR 2 Single Futons

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9.4 out of 10, Exceptional, (131)
The price is NZ$143
includes taxes & fees
22 Jan - 23 January 2025
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About the area

Map
1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303

What's nearby

  • Asama Hot Spring - 3 min walk
  • Matsumoto Castle - 4 min drive
  • Alps Park Matsumoto - 4 min drive
  • Matsumoto City Museum of Art - 4 min drive
  • Matsumoto Performing Arts Center - 4 min drive

Getting around

  • Nagoya (NKM-Komaki) - 176 min drive
  • Tokyo (HND-Haneda) - 111.9 miles/180.2 km
  • Nagoya (NGO-Chubu Centrair Intl.) - 117.2 miles/188.6 km
  • Hotaka Station - 27 min drive
  • Shin Shimashima Station - 34 min drive
  • Midoriko Station - 37 min drive

Restaurants

  • ‪レストランパウゼ - ‬13 min walk
  • ‪CAFE THE GROVE - ‬16 min walk
  • ‪ラーメン屋 がったぼうず - ‬6 min walk
  • ‪富成伍郎商店 - ‬13 min walk
  • ‪油そば 麺屋かとむら浅間店 - ‬13 min walk

About this property

Hoshino Resorts KAI Matsumoto

Hoshino Resorts KAI Matsumoto puts you a short five-minute drive from Matsumoto Castle. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe.

Languages

Chinese (Mandarin), English, Japanese

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (aged 2 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–9:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Kaiseki meal

Travelling with children

  • Children stay for free (see details)

What to do

  • Hot springs

Services

  • 24-hour front desk

Facilities

  • Library
  • Full-service spa
  • Wine-tasting room

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 26-inch flat-screen TV

Home comfort

  • Air conditioning
  • Minibar

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property in advance.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hoshino Resorts KAI Matsumoto Inn
Hoshino Resorts KAI Inn
Hoshino Resorts KAI Matsumoto
Hoshino Resorts KAI
Hoshino Resorts KAI Matsumoto Ryokan
Hoshino Resorts KAI Matsumoto Matsumoto
Hoshino Resorts KAI Matsumoto Ryokan Matsumoto

Frequently asked questions

Are pets allowed at Hoshino Resorts KAI Matsumoto?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hoshino Resorts KAI Matsumoto?
Yes, there's free self parking.
What are the check-in and check-out times at Hoshino Resorts KAI Matsumoto?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hoshino Resorts KAI Matsumoto and nearby?
On-site recreation at Hoshino Resorts KAI Matsumoto includes hot springs. Hoshino Resorts KAI Matsumoto also has a spa.
Are there restaurants at or near Hoshino Resorts KAI Matsumoto?
Yes, there's an on-site restaurant.
Does Hoshino Resorts KAI Matsumoto have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hoshino Resorts KAI Matsumoto like?
Hoshino Resorts KAI Matsumoto is in Asama Onsen, a short 3-minute walk from Asama Hot Spring.

Hoshino Resorts KAI Matsumoto Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Best stay in Japan
It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
Connor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Words cannot express
As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
William, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paulina, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Paul, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
Marco, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
penchas, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Yiyun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.
WING MAN, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

A very special place!
Great onsen, exceptional service (Aso was so lovely) and delicious food.
Lee, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outside onsen has very relaxing atmosphere.
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect Time Out
Great service, delicious food, invigorating onsen and lovely view from a spacious room
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course.
IslandGuy808, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Yuval, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great hotel, Not enough flexibility
The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation.
3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Yvonne, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing
The room with onsen was amazing, and the dinner and breakfast were delicious. It was worth every penny.
Verified Expedia guest review

6/10 Good

Sans plus
I don't understand the hype about this hotel. The location is way out of town (costs 20$ to go to town by taxi) the view from the room is really nothing spectacular, the onsen is ok but small and the only dinner option costs 134,00 yen... I felt like all together way too much money for what it is really.
Verified Expedia guest review

10/10 Exceptional

Refined and relaxing onsen/hotel
We thoroughly enjoyed our one-night stay. Our dinner was delicious, beautiful, and very pleasantly served.
Verified Expedia guest review

8/10 Very good

relaxing
we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated
Verified Hotels.com guest review

10/10 Exceptional

호텔 서비스정신
매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다.
JAECHUN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ying Ying, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent service, onsen and meals
Yuen Ying Prairie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

QING, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marie-Hélène, 1-night trip
Verified Hotels.com guest review