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Hotel Portofino

3.0 star property
San Andrés hotel with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Portofino

Pool
Standard Double Room
Exterior
Flat-screen TV
Flat-screen TV

Reviews

5.8 out of 10

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
  • Lift

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Quadruple Room

In-room safe, blackout curtains, free cots/infant beds

Standard Quadruple Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Triple Room

In-room safe, blackout curtains, free cots/infant beds

Standard Triple Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 40 sq m
  • Sleeps 7
  • 1 Double Bed and 3 Single Beds

Family Room -5 Guests- Standard

  • Sleeps 5
  • 1 Single Bed and 2 Double Beds OR 1 Double Bed and 3 Single Beds

View all photos for Double Room Standard

In-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

In-room safe, blackout curtains, free cots/infant beds

Quadruple Room Standard

  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

Similar properties

Miscellaneous

Hotel Grand Caribe

Free breakfast
Free WiFi
24/7 front desk
Non-smoking
8.4 out of 10, Very good, (19)
The price is NZ$135
includes taxes & fees
2 Dec - 3 Dec
Hotel Grand Caribe
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About the area

Map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001

What's nearby

  • Spratt Bight Beach - 6 min walk - 0.5 km
  • Paintball San Andres - 7 min walk - 0.6 km
  • Punta Norte - 3 min drive - 3.0 km
  • North End - 3 min drive - 2.9 km
  • Island House Museum - 8 min drive - 7.9 km

Getting around

  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.) - 5 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪EatAlley - ‬1 min walk
  • ‪Juan Valdez - ‬2 min walk
  • ‪Cafecafé - ‬2 min walk
  • ‪Beer Station - San Andres - ‬2 min walk
  • ‪Memo's Place - ‬1 min walk

About this property

Hotel Portofino

Hotel Portofino is only 0.9 mi (1.5 km) from the airport and offers a shuttle. For a bite to eat, guests can visit El Delfin, which serves breakfast, lunch and dinner. A bar/lounge and a snack bar/deli are other highlights.

Languages

English, Spanish

At a glance

Hotel size

  • 100 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free wired internet access in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

What to do

  • Beach nearby
  • Scuba-diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free wired Internet

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

El Delfin – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

There is no hot water on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Portofino San Andres
Portofino San Andres
Hotel Portofino Hotel
Hotel Portofino San Andrés
Hotel Portofino Hotel San Andrés

Frequently asked questions

Does Hotel Portofino offer free cancellation for a full refund?
Yes, Hotel Portofino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Portofino?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Portofino?
Sorry, there's no on-site parking at Hotel Portofino.
Is an airport shuttle service offered by Hotel Portofino?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Portofino?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel Portofino and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving.
Are there restaurants at or near Hotel Portofino?
Yes, there's an on-site restaurant, El Delfin.
What's the area around Hotel Portofino like?
Hotel Portofino is a short 6-minute walk from Spratt Bight Beach and 7 minutes' walk from Paintball San Andres.

Hotel Portofino Reviews

Reviews

5.8

6.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Poor

Dayana, 3-night trip
Verified Hotels.com guest review

4/10 Fair

This hotel has so much to improve
This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
5-night trip
Verified Hotels.com guest review

2/10 Poor

Really bad service especially the women in the front counter I will not recommend this hotel
STERLIN, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ok
ADRIANA, 4-night trip
Verified Expedia guest review

2/10 Poor

The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Richard, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

4/10 Fair

things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Richard., 4-night trip
Verified Expedia guest review

6/10 Good

It is a good choice because location and low budget.
Betty, 4-night trip
Verified Orbitz guest review

8/10 Very good

3-night trip
Verified Expedia guest review

4/10 Fair

City center Hotel
Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Greg, 5-night trip
Verified Expedia guest review

4/10 Fair

Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.
Verified Travelocity guest review

4/10 Fair

Expensive for what you got
While the room was clean, the safe did not work and the balcony door had no lock. The shower had a lot of pressure, but it was in a pounding stream with no hot water. The password for the internet was incorrect, but the network was hardly ever visible. On our last night we were told by reception we were required to pay for accident insurance that was not covered by our rate. They were unable to provide any documentation showing it was required. Overall we were not impressed with the hotel, given the rate we paid.
Verified Expedia guest review

8/10 Very good

Ana, 3-night trip
Verified Orbitz guest review

2/10 Poor

Hotel Antigo e Mofado.
Pessoal muito amável e solícito, mas a estrutura do hotel é horrível. Nos cederam um dos melhores quartos, mofado, sem frigobar, cofre, sem wi-fi nos quartos, chuveiro sem agua quente e banheiro caindo aos pedaços. Abandonamos o hotel e o trocamos após a primeira noite. Fotos totalmente enganadoras. Café da manhã horroroso. Localização muito boa, mas não compensa.
ANDRE, 4-night trip
Verified Hotels.com guest review

6/10 Good

Carlos, 2-night trip
Verified Hotels.com guest review

2/10 Poor

RAUL, 5-night trip
Verified Hotels.com guest review

6/10 Good

Hotel portofino
Nos tocó una habitación que daba al exterior de hotel y el ruido de los visitantes se escuchaba todas las noches, pedí ayuda en cambiar la habitación pero no fue atendida, no hubo jabón en la ducha, la alimentación los días sábado, domingo y lunes fue malísima.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Buena ubicación! Muy cómodo!
Excelente estadía, todo muy limpio, personal atento a cada cosa que necesitaba! Muy buena ubicación a 2 min de la playa y del centro. Lo único, es que no tenía agua caliente, pero sale tibia por el calor! En recepción tienen un stand para tomar ahí mismo los tour. Recomendado 100%!
Felipe, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Bien. Todo
GUILLERMO, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Verified Hotels.com guest review

10/10 Exceptional

Bom é bem localizado.
Um bom hotel, bem localizado. Tem um restaurante que oferece um buffet com preço fixo que oferece almoço e jantar, uma opção para economizar, variedade de comidas, sobremesas e sucos. O café da manhã já incluso na diária, com uma boa variedade e vista para o mar. Esse hotel só tem internet na área da piscina. Eu recomendo.
THEREZA CRISTINA lins, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Hotel bom
O hotel portofino é um bom hotel. Peca apenas na disponibilização do wi fi, que é horrível. Mas este, creio eu, é um problema de toda ilha. Eles deveriam maneirar no volume do som no bar da piscina do segundo andar. No quinto eu ouvia, imagina quem estava hospedado no segundo. No geral, eu e minha esposa voltaríamos ao hotel.
Verified Hotels.com guest review

8/10 Very good

Hotel Recomendado
El hotel muy cómodo y limpio, amable y con buen servicio. Recomendado.
Verified Hotels.com guest review

8/10 Very good

Hotel bem localizado, quarto amplo, wifi limitado
A estadia foi boa. Ficamos surpresos com a cobrança de taxa de seguro, que foi colocada como obrigatória (5mil pesos por dia por hospede). Apesar disso, quarto agradável, atenciosos no atendimento. Bom café da manhã. Seria importante internet nos quartos, visto que só tem na área da piscina. Fácil compra de pacotes turísticos.
Verified Hotels.com guest review