I had great service from the restaurant staff and food was really good. I didn't like being chased on the pool and beach areas (almost daily) to prove that I am their guest.
They seemed understaffed in terms of daily rooms cleaning and maintenance (we had to skip some days because, at 2 pm, my child is taking noon nap).
Pool and beach service is not 5 stars but overal, I think this hotel is the best choice available in Albena, in terms of comfort and service.