We stayed at Lopesan, and unfortunately, our check-in experience was less than ideal. The receptionist was not friendly, and though we had booked two rooms, only one was ready. We had to store all our luggage in one room and wait for the second, which, when finally assigned, was not near my son's room as we had requested. To make matters worse, our room had wet floors that remained damp. Around midnight, we called reception, and after sending someone to check, the technician advised that the room was damp and unsafe to stay in, so we had to move.
Both my husband and I have mobility issues, and the hotel is enormous and not handicap-friendly. Despite this, we were moved to another room, far from our original one. The next day, we had to move all our luggage again, which involved a lot of walking. For all the inconvenience, we were offered a plate of fruit or a bottle of bubbly wine. While the hotel itself is beautiful, we had expected better service, especially after the difficulties we encountered during check-in.