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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Suite City View Room
Lobby
Hallway
Reception
In the heart of Hanoi, Grand Cititel Hanoi Hotel & Spa offers a tranquil retreat. Start your day with breakfast at The Shii Kitchen, then stay connected with in-room WiFi and explore nearby Hoan Kiem Lake. Guests rave about the helpful staff.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Spa
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 24-hour fitness centre
  • Room service
  • 24-hour business centre
  • Conference centre
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Lift
The current price is NZ$121
includes taxes & fees
1 Apr - 2 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Bidet
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Bidet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Dining table
Flat-screen TV
Blackout curtains
Premium bedding
Pillow-top bed
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Pillow-top bed
Blackout curtains
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 5 min walk - 0.4 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 15 min walk - 1.3 km
  • St. Joseph's Cathedral of Hanoi - 17 min walk - 1.5 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 22 min walk
  • Hanoi Railway Station - 28 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪VOU CF 18B Tông Đản - ‬1 min walk
  • ‪Thai Holdings Tông Đản - ‬1 min walk
  • ‪Thưởng Trà - ‬2 min walk
  • ‪Cafe Muối - ‬1 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers a great location, putting you within a short 10-minute walk of Hanoi Opera House and Hoan Kiem Lake. You can visit the spa to indulge in hot stone massages, facials or aromatherapy, and The Shii Kitchen serves breakfast, lunch and dinner. Other features include a 24-hour fitness centre and a bar/lounge. Fellow travellers say great things about the comfortable beds and helpful staff.

Languages

Chinese (Mandarin), English, Vietnamese

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station shuttle on request (available 24 hours a day)*
    • Cruise terminal shuttle*
DONE

Off-site

    • Area shuttle within 30 kilometres*
    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre (538 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Hydromassage shower head
  • Shower only
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired Internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Shii Kitchen – This buffet restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 500000 per vehicle (one-way. Maximum occupancy 3)
  • Cruise ship terminal shuttle, train station pick-up and train station drop-off services are offered for an extra charge
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 600000.0 per day
  • Airport shuttle service for children up to age 18 costs VND 500000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Grand Cititel Hanoi Hotel & Spa offer free cancellation for a full refund?

Yes, Grand Cititel Hanoi Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Cititel Hanoi Hotel & Spa?

Sorry, there's no on-site parking at Grand Cititel Hanoi Hotel & Spa.

Is an airport shuttle service offered by Grand Cititel Hanoi Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 500000 per vehicle one-way.

What are the check-in and check-out times at Grand Cititel Hanoi Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

What is there to do at Grand Cititel Hanoi Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and make the most of other amenities such as a 24-hour fitness centre.

Are there restaurants at or near Grand Cititel Hanoi Hotel & Spa?

Yes, there's an on-site restaurant, The Shii Kitchen.

What's the area around Grand Cititel Hanoi Hotel & Spa like?

Grand Cititel Hanoi Hotel & Spa is in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hanoi Opera House. Travellers say that the local area is very central perfect for sightseeing.

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Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Very good

I think the hotel’s biggest asset are the staff providing excellent customer service. Our biggest thank you to Alex who was very helpful during our stay. The room was clean and adequate. There was a good choice of breakfast buffet.
Edna, 3-night trip

8/10 Very good

Many local restaurants around Hotel
Junji, 5-night trip

10/10 Exceptional

Conveniently located, clean, comfortable
Ellen, 2-night trip

10/10 Exceptional

Very nice hotel for the value. Quiet yet central location
Amanda, 3-night trip

10/10 Exceptional

Service was great
Si Xuan Sandy, 1-night trip

10/10 Exceptional

Lovely helpful staff our room was magnificent the pool area large plenty of space
Michelle, 3-night trip

10/10 Exceptional

Excellent hotel in a great location. The hotel personnel were very attentive and helpful. They booked several tours for me. The breakfast was amazing.
Andres, 5-night trip

10/10 Exceptional

All staff are very nice and helpful.
Hong, 4-night trip

8/10 Very good

Staffs are very friendly and helpful.
Jason, 3-night trip

10/10 Exceptional

Lovely hotel, real quiet and modern. Staff were really helpful..
Christopher, 1-night trip

10/10 Exceptional

Very clean, comfy, personnel friendly, very good breakfast
Luis, 1-night trip

10/10 Exceptional

Good value. Pleasant stay.
Small, but comfortable room. Good value for the money. Can be noisy at times due to thin walls. Nice touch to have Santa visit Christmas Eve handing out little bags of cookies and a nice card. All staff were kind and super courteous.
Gail, 2-night trip

10/10 Exceptional

Everything excellent
Edwin, 1-night trip

10/10 Exceptional

The room is pleasant, the location is convenient for travel, situated near Hoan Kiem Lake, and the staff are very friendly.
Hui Wen, 1-night trip

8/10 Very good

This is a boutique hotel. Nice and clean, good breakfast.
Huong, 2-night trip

10/10 Exceptional

This hotel was fantastic for our family vacation. The kids loved the pool and the game room, and the staff went above and beyond to make sure we had a great stay.
Manuela, 1-night trip

6/10 Good

Room could be better
The reception service and breakfast buffet were really good. However, the room could do with some improvements, poor interior finish, shower not draining, loud air-conditioning.
1-night trip

10/10 Exceptional

The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
David, 1-night trip

10/10 Exceptional

This is definitely the right choice: central location, quiet room, very large breakfast restaurant. The staff are extremely friendly.
Daniel, 1-night trip

10/10 Exceptional

Staff was incredibly nice!
Raynald Allan, 3-night trip

10/10 Exceptional

This hotel is perfectly situated near all the attractions I wanted to see. The room was a great size and had everything I needed for a relaxing stay.
Manuela, 1-night trip

8/10 Very good

Excellent customer service!! We stayed here for just 2 nights,, will definitely stay here again in our future visit. One suggestion: The shower stall could be upgraded for better drainage so that we don’t have to worry about water overflowing …
Celine, 2-night trip

10/10 Exceptional

This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
David, 1-night trip

10/10 Exceptional

Excellent Clean and quiet. Gym needs upgrade.
Paul, 1-night trip

10/10 Exceptional

The staff were very welcoming and helpful
Emma, 1-night trip