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Sheraton Universal Hotel

4.0 star property
Hotel with outdoor pool, near Universal Studios Hollywood

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Universal Hotel

Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Suite, 1 King Bed with Sofa bed, Non Smoking
Water view
Exterior detail

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Self parking
  • Hot tub
  • Pool bar
  • Room service
  • Business centre
  • 17 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is NZ$386
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed, Non Smoking

Family Room, 1 King Bed with Sofa bed, Non Smoking

Family Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, a heated pool, pool loungers
Hilton Los Angeles/Universal City
Pool
Pet-friendly
Parking available
Internet access
8.6 out of 10, Excellent, (2482)
The price is NZ$434
includes taxes & fees
1 Dec - 2 Dec
Hilton Los Angeles/Universal City
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About the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608

What's nearby

  • Universal Studios Hollywood - 8 min walk
  • Universal CityWalk - 12 min walk
  • Warner Brothers Studio - 6 min drive
  • Hollywood Bowl - 6 min drive
  • Hollywood Walk of Fame - 7 min drive

Getting around

  • Burbank, CA (BUR-Hollywood Burbank) - 18 min drive
  • Van Nuys, CA (VNY) - 22 min drive
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive
  • Los Angeles Intl. (LAX) - 51 min drive
  • Downtown Burbank Station - 10 min drive
  • Sun Valley Station - 12 min drive
  • Glendale Transportation Center - 12 min drive
  • Universal City Station - 8 min walk

Restaurants

  • ‪The Wizarding World of Harry Potter - ‬18 min walk
  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Krusty Burger - ‬7 min walk
  • ‪Antojitos Authentic Mexican Grill - ‬9 min walk

About this property

Sheraton Universal Hotel

When you stay at Sheraton Universal Hotel, you'll be within a 15-minute walk of Universal Studios Hollywood and Universal CityWalk. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The California's, which serves American cuisine and is open for breakfast and lunch. Other highlights include a poolside bar, a fitness centre and a hot tub. Fellow travellers love the pool and comfortable beds. The property is only a short walk to public transportation: Universal City Station is 8 minutes away.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

At a glance

Hotel size

  • 461 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • An adult aged 18 or older must assume all liability for the booking
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (1 total, up to 18 kg per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (USD 39.60 per night; includes in/out privileges)
  • Secured on-site valet parking (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Business centre
  • 17 meeting rooms
  • Conference space (32774 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Hot tub
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • 43-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

The California's – This restaurant specialises in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar – This poolside bar specialises in Californian cuisine and only serves light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
In the Mix Lobby Bar – This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 21 to 34 per person

Renovations and closures

The property will be renovating from 8 November 2024 to 20 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 30.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per accommodation, per stay

Parking

  • Covered self-parking costs USD 39.60 per night with in/out privileges
  • Secured valet parking costs USD 55 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Does Sheraton Universal Hotel offer free cancellation for a full refund?
Yes, Sheraton Universal Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Universal Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Sheraton Universal Hotel?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 125 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton Universal Hotel?
Yes. Self-parking costs USD 39.60 per night. Valet parking costs USD 55 per night. Electric car charging is available.
What are the check-in and check-out times at Sheraton Universal Hotel?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Sheraton Universal Hotel and nearby?
Sheraton Universal Hotel has an outdoor pool and 1 hot tub, as well as a fitness centre and a garden.
Are there restaurants at or near Sheraton Universal Hotel?
Yes, The California's offers American cuisine and poolside dining.
What's the area around Sheraton Universal Hotel like?
Sheraton Universal Hotel is a short 8-minute walk from Universal City Station and 8 minutes' walk from Universal Studios Hollywood. Travellers say that the area is walkable and good for families.

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

More care needed
We had issues with our room toilet issues which required us moving rooms also my son broke out in red bumps on the right side of his face from that room which are still present while they did remove parking and give us club access I don’t feel the situation with my sons face was taken seriously just passed over
Jonathan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Veronica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

joe, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Irma, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
The hotel is pretty decent. It's one of our favorites since it's really closed to our favorite theme park which is Universal Studios. They have a shuttle to the park free of charge. The overnight parking is very convenient.
MaryJoy, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

WORST HOTEL FRONT DESK MANAGER EVER
We arrived after driving 6 hours from Phoenix to Los Angeles. The front desk manager checked us in and we went to our room. Our room was one where there was an exterior door that locked then you enter into one of two rooms. Well the exterior door was locked. Our room key did not open this exterior door so we could not enter into our room.So i find a hotel employee, tell him the problem and hus master key also does not work. It is now 15 minutes since checking in and my wife is now sitting on the floor outside our room NOT HAPPY. The employee walks me to front desk and explains the situation to the front desk guy. He tells me i have to wait until he checks in the patrons standung in line. So, i wait another 5 minutes while he helps other people even though he checked me in 30 minutes ago. He the. Has a security person walk with me to our room and his master key also does not work. He says we need to go back the frint desk. Now i am very upset because rhe front dedk guy says i have to wait (afain) while he checks in others guests. Now i raise my voice in frustration si ce we are now 30+ minutes unable to get in our room. He tells me if i dont calm down he will have me removed from the property. I calmly speak with the security person explaining my situation. He again walks me to my room, and now the exterior door is open. Supposedly the front desk guy called the patron i. The adjoini g room who locked the exterior door. Omg i will never stay there again. Zero compensation!
Thomas, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was such a beautiful hotel and the location was so handy wih universal only an 8 minute walk or a 4 minute shuttle ride. The staff were lovely and very helpful.
alannah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

6/10 Good

Everything was good except we couldn’t get the shower head to work. Room 1916
Bobby, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Paria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Denisse, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ute, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kristina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
I was only there for one night but the atmosphere was great, confortable.
Sostenes, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jackie, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Retrain your concierge on customer service.
This is a $600 per night 3.5 star hotel. Very clean and well maintained from lobby to elevator to room to restaurant. These were the areas we visited. Food was good. Service was friendly. You were required to add a 20% gratuity on your food bill. Shower had weak pressure. 2 bottles of Complimentary water were given. Beds were clean and comfortable. Checkin was friendly and professional. Concierge was a complete A-Hole. He was definitely not happy with his job. He escalated to a level that was not necessary. As you can imagine, this was not how I wanted to begin a vacation with my two children who had to experience it.
Peter, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Tom, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exellent Hotel Stay
I always have a wonderful experience staying at the Sheraton Universal. The staff are all exellent. Very family friendly as well
David, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Ok but not worth the price.
Not bad. A/C made noise all night and kept me up.
Angela, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brenda, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Cassandra, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hilary, 1-night family trip
Verified Hotels.com guest review