4/10 Fair
18 November 2024
They overbook and dont give you what you reserve.
Service is horrible. They overbook and if you arrive in the evening you won't get what you actually book. I had booked the king suite and when i got there the guy told me that in their system it had said it was a reg king. He said that it was all that was available cause they were fully booked. I called Hotels dot com and they said they talked to the hotel and they gave my room to someone else due to overbooking. Hotels dot come gave me other hotel options but the other hotel didnt accept the rewards. I didnt want any other hotel. I had picked cambria for sentimental reasons. Hotels dot come tried to offer me only $50 back for my booking. We settled for $75 but not the point. It was a special night and i didn't get the room i reserved. Talked to the peron in the morning about it and basically told there is nothing they could do now and that the manager wasnt there and that i wasn't going to be able to do anything about it basically. When i asked for corporate phoen number she told me she doesnt know it and that i can google it myself.
Aaron
Aaron, 1-night trip
Verified Hotels.com guest review