4/10 Fair
29 December 2024
Beautiful Setting, Disappointing Stay
The hotel’s surroundings and restaurant setting are undeniably beautiful, creating a promising first impression. However, the condition of the rooms leaves much to be desired. From the perspective of the accommodations alone, this wouldn’t even qualify as a 3-star hotel.
On our first day, our room wasn’t cleaned at all. When we brought it to the staff’s attention, the cleaning lady arrived around 6 pm, clearly unhappy, and failed to restock basic necessities like shampoo or toilet paper.
The second day was even worse—housekeeping left the balcony door open, allowing a swarm of insects into our room, making it impossible to sleep.
Overall, while the price suggests an upscale four-star experience, the service and room quality barely meet the standards of a two-star establishment.
In general, we found Zimbabwe to be extremely expensive, with everything vastly overpriced. While the natural beauty is undeniable, we will not be returning. If we decide to visit this area again, we would opt for Zambia instead.
Maryam
Maryam, 3-night trip
Verified Hotels.com guest review
