First time I’ve used Hotels.com and first time I’ve stayed at this resort, I’ve been charged an extra 120 USD with no sign of refund, Heritage lodge advertises on this site is false, no internet. No hot water, electric only 2 hours first day, 3 hours second day, didn’t have enough time to change phones for camera so suffering next day when we was on safari, staff friendly and offered to charge phones, if you like normality hot water & electric or luxury extra internet don’t bother staying here, if you want a refund don’t bother booking with any of the chain resorts, the rep was not very helpful.