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Ritz Acapulco Hotel All Inclusive

5.0 star property
Upmarket beachfront property with restaurant, near Galerías Acapulco

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Photo gallery for Ritz Acapulco Hotel All Inclusive

Relax by the serene pool surrounded by palm trees and lounge chairs.
Enjoy a leisurely day at the beach with breathtaking views of the city skyline.
Relax in a spacious indoor area with comfortable seating and stunning views of the surrounding landscape.
Guests can enjoy outdoor events by the water with comfortable seating and beautiful views.
Enjoy ocean views from the balcony, featuring a dining table and sofa.
Bask in the sun at Ritz Acapulco Hotel All Inclusive, with a beachfront location and sun loungers perfect for soaking up the rays. Enjoy Mediterranean cuisine at one of two on-site restaurants or grab a drink from one of two bars while taking in breathtaking views. Connect to WiFi, unwind with dry cleaning/laundry services, and let helpful staff make your stay unforgettable.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Non-smoking
  • Bar
  • Parking available
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and 2 poolside bars
  • 2 bars/lounges
  • 2 outdoor pools
  • Free children's club
  • Fitness centre
  • Sauna
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Self parking

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is NZ$407
includes taxes & fees
20 Jul - 21 Jul

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

7.6 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Cable channels
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

7.6 out of 10
Good
(58 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Cable channels
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Cable channels
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View

7.8 out of 10
Good
(43 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Cable channels
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room Standard

1 bedroom, in-room safe, desk, laptop workspace

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Bay View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With Bay View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With View

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Single Sofa Bed and 2 Double Beds

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7.0 out of 10, Good, 1,004 reviews
The price is NZ$186
includes taxes & fees
20 Jul - 21 Jul
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About the area

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 2 min walk - 0.2 km
  • Papagayo Beach - 5 min walk - 0.5 km
  • Condesa Beach - 8 min walk - 0.8 km
  • Diana the Huntress - 17 min walk - 1.5 km
  • La Quebrada Cliffs - 5 min drive - 4.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 32 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

At Ritz Acapulco Hotel All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute walk of Papagayo Beach. 2 outdoor pools provide fun for everyone, and guests can also take advantage of a fitness centre and a sauna. Offering a beachfront location, Villalinda serves breakfast, lunch and dinner. Other highlights at this luxurious property include 2 poolside bars, a free kid's club and a children's pool. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 240 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (MXN 150 per night)
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • Restaurant
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Evening entertainment
  • Pool table
  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Sauna
  • Banquet hall

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Villalinda – This beachfront restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Bar Margaritas – On-site bar. Open daily.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs MXN 150 per night

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Frequently asked questions

Does Ritz Acapulco Hotel All Inclusive offer free cancellation for a full refund?

Yes, Ritz Acapulco Hotel All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ritz Acapulco Hotel All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Ritz Acapulco Hotel All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Ritz Acapulco Hotel All Inclusive?

Yes. Self-parking costs MXN 150 per night.

What are the check-in and check-out times at Ritz Acapulco Hotel All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Ritz Acapulco Hotel All Inclusive and nearby?

Ritz Acapulco Hotel All Inclusive has 2 poolside bars, 2 bars and a sauna, as well as a fitness centre and an arcade.

Are there restaurants at or near Ritz Acapulco Hotel All Inclusive?

Yes, Villalinda offers al fresco dining.

What's the area around Ritz Acapulco Hotel All Inclusive like?

Ritz Acapulco Hotel All Inclusive is a short 7-minute walk from Papagayo Beach and 2 minutes' walk from Parque Papagayo.

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Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Beach
Location
Bathroom
View
Restaurant
Drinks
Children

What guests liked

  • The beach was great, clean, and well-kept with amenities such as palapas, beach beds, and reclining chairs. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Excelente
Hector, 2-night trip

10/10 Exceptional

I love the place and the crew. To my family and me everything was perfect
Rosario, 4-night trip

2/10 Poor

Horrible experinece did not stay even for 10 min.

I did not stay the place was completely different to what I booked online. I requested a better room or a refund and neither one of them was granted. You Hotels.com did not help me get my money back I'm very disappointed
Gerardo L, 4-night trip

10/10 Exceptional

Super
Ilse, 3-night trip

10/10 Exceptional

Excelente
CARLOS, 3-night trip

10/10 Exceptional

Exelente todo
Miguel, 3-night trip

10/10 Exceptional

Hotel was amazing, food & service, hotel rooms need attention to detail, cosmetic touches that don’t make it look like it’s falling apart, in my rooms bathroom specially the shower ceiling was broke it’s looked horrible but I only stayed there 2 nights. Besides that everything was good
David, 2-night trip

8/10 Very good

Good place
ROBERTO, 7-night trip

8/10 Very good

Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.
Dan Paul, 3-night trip

4/10 Fair

I think they give that hotel too much publicity. The photos they show have nothing to do with it. Regarding the food, it's always the same. During the four days I was there, we had to go out to eat the whole time. Honestly, it's better to look elsewhere.
Jose, 5-night trip

8/10 Very good

Noisy during nights
Luis, 3-night trip

8/10 Very good

I only give 4 stars to hotel because there's 2 elevators and only one was working so it was taking forever to use it, and internet was very slow
3-night trip

10/10 Exceptional

.
Geovanny Rosas, 2-night trip

2/10 Poor

Only one elevator works, the rooms are dirty, the food is repetitive, and the service is very poor.
Marisela, 2-night trip

8/10 Very good

Ok
Omar, 4-night trip

2/10 Poor

When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Maricela, 8-night trip

2/10 Poor

Beach/waves were great nice to listen to, but rough to swim in. Room clean, bartenders friendly and nice, wait staff ok, some were great others were not—no grey area. Food sub-par, listed amenities were 3 restaurants, but it was 1 and a buffet at that. The buffet food less then a 3 star if that. Repetitive, old, felt that some were left over from day before and reheated for breakfast. Milk only for breakfast, cereal get there early for freshness. Grill was great but was limited to “daily” resort choices, so if you did not want fish and there was no alternative protein besides beans on the buffet, poor me. Could not even request a chicken breast. Guess chickens must be hard to come by. Very few choices for non-alcoholic cold beverages. Wound up going to OXXO for snacks (none provided mid-day) and pop bottled no poorly mixed fountain. Be sure to bring small denominations for tips, everyone wants tips. Personal complaint, I could sit at a table, waiting for utensils and napkins, plus a cup of coffee forever and no waiter. BUT is my husband was along, all things changed, couldn’t help enough. Advice, get names and reward those, that deserve it, more generously. All that said we also learned Acapulco was hit in 2023 with hurricane john and in 2024 with Otis. They are doing all they can to rebuild, so maybe the food supply chain is broken. Oh and 1 elevator for 17 floors, plan ahead.
Leah, 14-night trip

6/10 Good

Un poco decepcionante

En su tiempo debio ser un buen hotel. Hoy...es un hotel normal, 3 estrellas como mucho. 5 estrellas...debio tenerlas hace 40 años.
Jose Carlos, 1-night trip

8/10 Very good

Todo incluido muy sencillo

El hotel es bonito en mi ducha se salia el agua y tenía que usar las toallas porque se inunda, la comida en las mañanas casi puro huevo y poca variedad frinoles sin sabor chilaquiles amargos y muy sencillo el bufete y si en la noche quieres ver el mar ya no te prestan silla para estar a las 8pm guardan todo y te quitan
Marco Aurelio, 1-night trip

8/10 Very good

Buenas opción calidad/precio

En general fue una grata experiencia, la atención de los meseros en general fue buena, destacaban algunos, los alimentos en general bien, en la barra del bar muy buena atención sin excepción. Lo único que considero puntos a mejorar es en cuanto a la limpieza en el restaurante, había sillas sucias como que no se limpiaban en todo el día entre las comidas o más días, por otro lado considerando que la mayoría de la gente está de vacaciones creo que las camaristas pasan temprano a hacer la limpieza a las habitaciones, lo cual puede ser un poco incómodo. Otro factor a considerar es que si pagas tu reservación a través de la aplicación no te facturan y deberían considerar ya el estacionamiento dentro del costo de la noche ya que te cobran 150 adicional por noche.
Erandi, 3-night trip

6/10 Good

Marina Edith, 2-night trip

10/10 Exceptional

Todo estuvo increíble. Hice mi reservación en hoteles.com reservé 2 recámaras para 2 personas cada una. Me dijeron que solo era una habiatacionnapra dos personas, a pesar de que le mostré la reservación. Tuvieron que confirmar la información al final si me dieron las 2 recámaras pero la forma en la que me lo dijeron se sintió agresiva. Fuera de eso todo estuvo increíble
Arturo, 2-night trip

8/10 Very good

Muy pésimo el wifi ni el la habitación ni en otros lugares del hotel, no logre trabajar en mis reuniones en línea, el porta toallas se caía, faltan lugares para bailar en las actividades del hotel y posiblemente organizar karaoke
JUAN CARLOS, 3-night trip

6/10 Good

Salvador, 2-night trip

8/10 Very good

Angélica, 3-night trip