Wonderful and friendly staff, delicious food and beautiful decor, but in a 5-star hotel I would expect the spa not to have one tiny jacuzzi, not to mention the pool - in my opinion it is a wading pool. I have never seen such a small pool in any hotel.
The gym also disappointed me - it was so small that I couldn't believe it for a while.
To go to the spa, from some rooms you need to go through the lobby, which is a bit uncomfortable. In a 5-star hotel I think it should be organised differently :)