Platinum Mountain Hotel & SPA

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Overview of Platinum Mountain Hotel & SPA

Platinum Mountain Hotel & SPA

5.0 star property
Szklarska Poreba ski hotel with spa and ski shuttle

9.6/10 Exceptional

18 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
ul. Kilinskiego 15 B, Szklarska Poreba, 58-580
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Ski rentals
  • Ski storage
  • Ski passes
  • 24-hour fitness center
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Szklarska Poreba Gorna Station - 23 min walk
  • Jelenia Gora Station - 36 min drive
  • Tanvald Station - 41 min drive
  • Ski shuttle (surcharge)

About this property

Platinum Mountain Hotel & SPA

Platinum Mountain Hotel & SPA features a ski shuttle and puts you near winter activities like downhill skiing and snowboarding. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious hotel include an indoor pool, a free kid's club, and a poolside bar. Ski passes, storage, and rentals are also available.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 147 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 11:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 15
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (PLN 40 per day)
  • Electric vehicle charging point on site

Offsite

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Toys
  • Baby bath

What to do

  • Hiking/biking trails
  • Access to nearby indoor pool

Working away

  • Business center
  • 7 meeting rooms
  • Conference center (3767 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Ski equipment rentals
  • Ski storage

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • 24-hour fitness center
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • German
  • Polish

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski storage
  • Ski rentals
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Dr Irena Eris Beauty Partner has 13 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 2.50 per person, per night. This tax does not apply to children under 2 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 65 for adults and PLN 50 for children (approximately)
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of PLN 299 (subject to availability)
  • Late check-out can be arranged for an extra charge of PLN 299 (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for PLN 35.0 per day

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 50 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Uncovered self parking costs PLN 40 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • The seasonal pool is open from June to September
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.3/10

Amenities

10.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Very good

😁😁😁
1-night family trip
Verified Expedia guest review

8/10 Very good

The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice and modern, but they opened around a month ago, so still many things to improve.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great stay
Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Kai, 2-night trip
Verified Ebookers guest review

10/10 Exceptional

Agnieszka, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Obiekt ok.
Wszystko w najlepszym porządku.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Martina, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel godny polecenia
Hotel bez zarzutu. Jedynie uwagi do obsługi kelnerskiej restauracji hotelowej. Dodano do rachunku produkty, których nie zamawiałam, kelnerzy pospieszali jeśli pojawiało się więcej gości, a z kolei jeśli było ich mało to nie zawracali uwagi na nas.
Anna, 4-night family trip
Verified Hotels.com guest review