Millennium Times Square New York, New York, United States of America

The staff was very friendly and helpful, the location was easy to navigate. The room however was not very clean. Dirty carpets and you could tell the bathroom floor wasn't very clean. The bed was quite hard and terrible flat pillows. The worst thing though, was the fact that they had no coffee in the room, nor did they have complimentary coffee anywhere in the hotel. Granted, there is Starbucks next door, but if you're wanting just a cup of black coffee when you get out of bed, you're out of luck! No microwave, just the very miminimum of anything complimentary. Wouldn't stay here again. Decent price in comparison to other hotels nearby but just not worth it. I have never ever stayed in a hotel that doesn't have coffee. Crazy.....

Great location, but hotel is VERY TIRED - holes in carpet, even a hole in sheet on bed We were cold so put the blanket on bed but it was not cleanThe first room we were allocated had a bad smell of smoking, even though it is a no smoking hotel Staff were helpful in moving us.

We took a red eye so used the bathroom to change, luggage with the bell hop and took off. They obviously are used to it because it was a very easy and quick process. They also kept our luggage on our last day AND the bellhop brought our luggage 2-3 blocks since I couldn’t get back into the hotel with a car due to a parade. Went well and beyond!!! Perfect location!

Had a great stay here! Room was clean an comfortable, and service was friendly. Perfect location for Times Square and the Theatre District. Stayed on the 41st floor, so there was no noise from the street with the windows closed. Air conditioning was quick and effective (this is important in the summer). Would definitely stay here again.

They gave me a handicap accessible room (im not handicap)the room was musty smelling, the door to the bathroom would not open or close with out having to force it. Lucky i wasnt handicap. I tried to iron some clothes and the iron didnt even work. I went downstairs to talk to someone after several calls to the front desk that went unanswered. i expressed the issues to a lady at the front desk and she wrote down on a pice of paper the issues we were having and said she would send an email to have the door and the iron issue fixed. Never once even offered to change the room even after i expressed my dissatisfaction. Even the carpet was full of stains and filthy. Not even a mini fridge. For almost $200 per night this was not what i expected. The pictures on the site were in no way a representation of the room that was booked. I will not recommend this place for the money you pay. The only thing that was great about this place was the location. Even the door men were outside smoking and cursing having conversations looking like you were interrupting their conversation. Very, very disappointed.