4/10 Fair
12 February 2024
Not accurately represented and allegedly closing
Apartment is pretty, as per the pictures. Unfortunately there is zero noise insulation and you simply cannot be here and relax due to people in the other units coming and going day and night, the latter for northern light trips. There is zero on site support, despite advertising front desk being open during the day. Even before the trip we couldn't get hold of the manager and neither could Hotels.com. No info provided. The manager is slow to get back to any text and doesn't answer his phone. He tried to justify this with the fact he is doing another job. That may be the case but surely he has to give priority to guests. We took up our issues the first night with Hotels.com who again couldn't contact the manager. When he finally became available and spoke to the owner they agreed to refund the whole stay and we left after one night. That's hardly a good thing as we then had to find alternative accomodation but at least the owner took action. I would advise anyone with a booking here to consider staying somewhere else where you can relax, have some peace and quiet and also have some form of present management for any questions or concerns.
Robert
Robert, 4-night trip
Verified Hotels.com guest review
