In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
You'll be in a fantastic location at Hotel H15 Luxury Palace - Destigo Hotels, only a five-minute walk from Main Market Square and Royal Road. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff and overall property condition.
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed (up to 10 kg per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Off-site parking within 656 ft (PLN 150 per day)
DONE
Transfers
Airport shuttle (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Water dispenser
What to do
Bike tour information
Access to nearby indoor pool
Bike rentals nearby
Ecotours nearby
Boat tours nearby
Scooter/moped hire nearby
Working away
Meeting rooms
Conference space (1184 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Bike storage
Pool loungers
Romance packages
Facilities
Safe-deposit box at front desk
Fitness centre
An indoor pool
Bike parking
Full-service spa
Sauna
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable tableware only
Banquet hall
Accessibility
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Room amenities
Be entertained
49-inch Smart TV
Satellite TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Free cot/infant bed
Bed sheets provided
What to enjoy
Individually decorated
Heated floor (bathroom)
Freshen up
Private bathroom
Bath or shower
Rainfall shower heads
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Free long-distance and local calls
Electrical adapters/chargers
Food and drink
Free bottled water
Dining table
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
LED light bulbs
Special features
Spa
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room.
The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way. Maximum occupancy 3)
Renovations and closures
The following facilities or services will be unavailable from May 21 2025 to July 18 2025 (dates subject to change):
One of the swimming pools
Sauna
Spa
Spa/Beauty services
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of PLN 200 per pet, per day
Parking
Parking is available nearby and costs PLN 150 per day (656 ft away)
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Children under 14 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków
Frequently asked questions
Does Hotel H15 Luxury Palace - Destigo Hotels offer free cancellation for a full refund?
Yes, Hotel H15 Luxury Palace - Destigo Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel H15 Luxury Palace - Destigo Hotels?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM. One of the swimming pools will be unavailable from May 21 2025 to July 18 2025 (dates subject to change).
Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?
Yes, pets are welcome, with a maximum weight of 10 kg per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is an airport shuttle service offered by Hotel H15 Luxury Palace - Destigo Hotels?
Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.
What are the check-in and check-out times at Hotel H15 Luxury Palace - Destigo Hotels?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel H15 Luxury Palace - Destigo Hotels and nearby?
Have fun with nearby activities such as cycling and boat tours. Additional recreation nearby includes ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace - Destigo Hotels also has a sauna and a fitness centre, as well as access to a nearby indoor pool.
Are there restaurants at or near Hotel H15 Luxury Palace - Destigo Hotels?
Yes, there's an on-site restaurant.
What's the area around Hotel H15 Luxury Palace - Destigo Hotels like?
Hotel H15 Luxury Palace - Destigo Hotels is in Kraków Old Town, a short 3-minute walk from Main Market Square and 3 minutes' walk from Royal Road. Travellers say that the area is walkable and good for shopping.
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Hotel H15 Luxury Palace - Destigo Hotels Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10/10
Cleanliness
9.8/10
Staff & service
9.8/10
Amenities
10/10
Property conditions & facilities
9.6/10
Eco-friendliness
Popular mentions
Service staff
Location
Room
Breakfast
Square
Restaurant
Bed
Spa
Food
Public sauna
What guests liked
Breakfast was consistently described as fantastic, wonderful, and amazing with a great selection and attentive staff. (37 reviews)
The spa facilities were very clean, relaxing, and well-equipped with amenities such as saunas, jacuzzi, and pool. (23 reviews)
The pool, spa, and wellness facilities were modern, well-maintained, and provided a relaxing experience. (9 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
12 June 2025
Beatiful hotel excellent service perfectly located
michael
michael, 3-night trip
10/10 Exceptional
14 May 2025
Excellent stay
peter
peter, 7-night trip
10/10 Exceptional
12 March 2025
Nice hotel in a convenient location.
Rita
Rita, 3-night trip
10/10 Exceptional
1 March 2025
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Elizabeth
Elizabeth, 2-night trip
10/10 Exceptional
12 April 2025
We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown.
Verified traveller
3-night trip
10/10 Exceptional
2 February 2025
Great hotel
Caroline
Caroline, 3-night trip
10/10 Exceptional
16 April 2025
One of the best hotels we have stayed in.
It was my husband's birthday. H15 really looked after him and made our stay very special.
Jillian
Jillian, 3-night trip
10/10 Exceptional
17 March 2025
Staff were friendly. Breakfast was nice.
Marie
Marie, 3-night trip
10/10 Exceptional
23 March 2025
I Defilad hotel. Great breakfast.
Fantastic Spa.
Getting sold to Marriot so hope they don’t wreck it.
Winfield
Winfield, 3-night trip
10/10 Exceptional
2 March 2025
Quality place in heart of Krakow
Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Dominik
Dominik, 2-night trip
10/10 Exceptional
2 April 2025
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims.
Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
William Duncan
William Duncan, 4-night trip
10/10 Exceptional
22 March 2025
Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Philip
Philip, 3-night trip
10/10 Exceptional
6 February 2025
Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Martin
Martin, 4-night trip
8/10 Very good
22 December 2024
Very happy good location highly recommended
Brett
Brett, 3-night trip
10/10 Exceptional
27 March 2025
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Barbara
Barbara, 3-night trip
10/10 Exceptional
2 March 2025
Beautiful hotel- you won’t regret
Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
DANIEL
DANIEL, 3-night trip
10/10 Exceptional
23 November 2024
Great hotel .. right next to the old market sq
The spa facilities were excellent
The breakfast was of high quality
Ash
Ash, 3-night trip
10/10 Exceptional
6 January 2025
Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.
Hannah
Hannah, 3-night trip
10/10 Exceptional
7 July 2024
Excellent hotel!!
Emanuel
Emanuel, 1-night trip
10/10 Exceptional
4 September 2024
Great place
Samer
Samer, 5-night trip
10/10 Exceptional
31 October 2024
Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.
Osian
Osian, 3-night trip
10/10 Exceptional
19 July 2024
A beautiful property. Would stay there again,
David
David, 3-night trip
10/10 Exceptional
3 September 2024
Great location.
Jinka
Jinka, 3-night trip
10/10 Exceptional
11 January 2025
Best of the best!!
We would go back to the same hotel.
Andrzej
Andrzej, 7-night trip
8/10 Very good
1 December 2024
Lovely hotel in the heart of the old town. My room was large and comfortable.