2/10 Poor
15 December 2024
One night
One night stay. Room had two small desk lamps. One didn’t work and the other barely provided enough light. The front desk did exchange one of the lamps for one that work. The phone was crackled when using it. The heater made a whining sound periodically when running. The direct tv box and/or the remote would not stay on the channel we wanted to watch. At times the tv would just a scroll on its on. The front desk person came up and reset it which I had done twice already. We just ended up turning it off. The bathroom was dirty.
The front desk worker was very helpful and apologetic for the issues. She offered to move us but my 88 yr old mother was extremely tired and was already in bed. The front desk worker did call her supervisor and it appears I will not be charged for the stay or I will get my points back.
I have always had good luck at this hotel brand so I am extremely disappointed.
Johanna
Johanna, 1-night family trip
Verified Hotels.com guest review