We booked a superior room, only to find that the lift did not go to that floor. There was no mention of this when we booked. As I have mobiltiy isssues, this was unacceptable, so we had to have a standard room. We didn't get a refund, but we offered daily breakfast (which was supposed to be included anyway). The bed was extremely uncomfortable, the bathroom tiny and difficult to enter and exit and there was construction work going on, around the entrance to the hotel and outside our room from 7:00am each morning. There were no dining facilities apart from breakfast. The staff were very friendly and hard-working. This was not the standard we expected from a 4 star hotel that cost nearly $300/night!