Hotel room was very cold. Pool was luke warm at best. Staff were rude, unreasonable. The hotel trumped up charges to our room that were not explained to us (we requested a crib, which is free, they said they did not have one and offered an extra bed, which they tried to charge us for). Would not recommend this hotel- but highly recommend the Serra da Estrela mountains (we've been 5 times and this was our only bad experience)