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1 room, 2 adults

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico

4-star4 stars
Great for familiesThis property has good facilities for families.
Ave Ernesto Coppel Campana 201, Mazatlan, SIN, 82110, Mexico

Beachfront property in Mazatlan with spa and beach bar
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Breakfast
Tasty breakfast
Service
Fantastic service
Location
Great location

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico

from NZ$543
  • Junior Suite
  • Master Suite

What’s around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico

Landmarks

  • In Cerritos
  • Mazatlan International Center - 45 min walk
  • Mazagua Aquatic Park - 24 min walk
  • Witches Beach - 24 min walk
  • Marina Mazatlan Golf Course - 38 min walk
  • Cerritos Beach - 2.5 mi / 4 km
  • Mazatlan Aquarium - 8.4 mi / 13.6 km
  • Playa Norte - 8.6 mi / 13.8 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 31 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 378 rooms

Arriving/leaving

  • Check-in time 4:00 PM-4:00 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Offsite

  • Free area shuttle

Payment types at the property

* See small print for additional details or extra charges

At the property

Food and drink
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Golf driving range on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Meals and beverages at companion properties
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Cooking
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Premium food items
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access

Spa

Spa Emerald Bay has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Emerald Grill - Onsite restaurant. Open daily.

Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Deli I and II - This delicatessen serves light fare only. Open daily.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico’s small print

Also known as

  • Emerald Bay Pueblo Bonito
  • Mazatlan Emerald Bay
  • Pueblo Bonito Emerald Bay Hotel Mazatlan
  • Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort Spa All Inclusive
  • Pueblo Bonito Emerald Bay Resort All Inclusive
  • Pueblo Bonito Emerald Bay All Inclusive Mazatlan
  • Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlan
  • Emerald Bay Resort
  • Pueblo Bonito Emerald
  • Pueblo Bonito Emerald Bay
  • Pueblo Bonito Emerald Bay Mazatlan
  • Pueblo Bonito Emerald Bay Resort
  • Pueblo Bonito Emerald Bay Resort Mazatlan
  • Pueblo Bonito Resort Emerald Bay
  • Emerald Bay Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and safety measures are currently in place.

Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

Personal protective equipment, including masks, will be available to guests.

For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (roundtrip)

Airport shuttle service for children costs USD 40 (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico

  • Is there a pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • Is parking offered at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is airport shuttle service offered by Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 40 per person roundtrip.
  • What are the check-in and check-out times at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    You can check in from 4:00 PM to 4:00 PM. Check-out time is 11 AM.
  • Are there restaurants at or near Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?
    Yes, there are 5 onsite restaurants.

Recent reviews

Fabulous 8.6 From 457 reviews

Exceptional 10.0
nice place, love to stay again.
great place to stay
ATSUKO, ca7 night family trip
Very good 8.0
Worth every penny
Pros: Nice rooms, pools and landscape, Food and beverage service including variety of foods in restaurants and around pools are good, The best of all is the friendliness of staff, they are always there to help. Cons: Hotel’s Internet service is a joke!, Mattresses are not comfortable, Waiting time for check in / check out is higher than normal
faramarz, ca7 night family trip
Very good 8.0
Awesome
It was a great place to relax and have some fun. Bars are really nice, the restaurants too. They have several pools for family and adults which is really nice. The only thing I didn’t like was that it was too far from the strip. Even though they provide a shuttle services from EmeraldBay to Pueblo Bonito at certain times of the day.
Jorge, us2 night family trip
Exceptional 10.0
Muy buen servicio y amabilidad
Vicenta, us2 night trip
Very good 8.0
Beautiful suite on a pristine location!
We had three wonderful nights at PB Emerald Bay, enjoyed the food choices on the buffet restaurant and outdoor setting were great for all meals, the poolside restaurant and bar with shrimp ceviche and cocktail and kid-friendly options were also delicious. Access to the sister location restaurants with the shuttle was an added plus. Enjoyed the pristine location and peaceful setting. The resort grounds, huge pool, and beach cabanas have plenty of space. The Italian style and spacious, comfortable suite made our stay so enjoyable and easy. The beach was wonderful, we swam daily, and we preferred it even with some sections with rocks on the sandy beach. The check-in took a little long but it was smooth sailing once checked in, we would go back again.
Sonia, us3 night family trip
Exceptional 10.0
2019 vacation
We enjoyed every single day, food was good and every person that attended to us was great!!!
Adriana, us4 night family trip
Exceptional 10.0
Love it
Top destination resort...easy transport to town...
Tom, mx4 night trip

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, Mazatlan, Mexico

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