NH Collection Mexico City Reforma, Mexico City, Mexico

Hotel is ok, locations is good, and appearance at first ok, but the hotel is old if you look really close. Closets are old, rug is old, towels are very old that they are ripping.

Very bad service with the front desk assistance, the A/ C doesn’t work & the iron in very bad condition .

First night I was about to ged into bed at 2am after a long flight and the sheets were dirty, luckily I had a second bed which was better. Then, I wanted to put my phone on the night stand and it was VERY dirty, sticky and with yellow spots. Also the little note pad had notes from the previous guest. Morning when I was going to shower the towels had little pieces of something that look like food and also there was a finger nail on the floor and of course I hadnt cut my nails. That morning I went to the front desk to tell them about all of this and when I came back at night after work NOTHING HAD CHANGED!! It wasnt until the third day that they finally cleaned it and of course they didnt even apologize or anything! AWFUL!

The hotel is nice but looks like the care has gone. The walls in the hotel room were very dirty and the overall feeling of the room was a bit drab. The main reason for my lower review is the level of noise when the club starts up. It was very hard to sleep. The lock on the door was not good either which made me feel a little unsettled. Otherwise the general hotel was very good and the breakfast great. A little love in the rooms and some sound proofing would go a long way with this otherwise good hotel.

Room #1111, on the 11th floor, sits right above the Ground Floor Churrascaria. It seems the exhaust from it's kitchen was not built appropriately leaving the room with a bad food stink every time you turn the electric system off and leave the room. In only 5 minutes the room smells bad. Funny enough at the front desk I was told it's the first time anyone complains but i heard from the cleaning people they have always mentioned this to management and apparently they don't care. breakfast is nice and the hotel nice but the showers are small, and overall, because of the smell, I won't come back. Not worth the price paid. OOHHH, by the way, my friend at check out was charged I lost count of how many minibar booze items that she never even used, why does someone have to go through a hassle like this when it is a hotel's responsibility to account for REAL consumed items..

A modern hotel, excellent service, outstanding buffet breakfast. Spacious room, top of the line nd accessible price.

Very well located, but for the price I could it go to other place, and in that area is tons of options. Very disappointed with my room, was dirty in the shower & flooring. Nothing special about the service or the facilities.

The checking was very easy. Staff was attentive and let me check in early. I had originally booked a king size bed but they only had a double room ready so I took it. I was given a room on a high floor, room 1703. My first impression was a huge stain in the hallway outside my room. When I walked into my room the floor was very dusty, stains in the counters and also on the walls. Even one of the beds had dust marks on the sheets. I’m a frequent visitor in Mexico City and have stayed in many different hotels throughout and all the hotel rooms I’ve stayed in have been impecable. If you choose to stay here do not choose a room facing the back. It’s an extremely noisy street. I’ve stayed many times in NH Collection Hotels in Europe and I’ve never been disappointed with this chain of hotels. This time it was a total disappointment.

Location is terrific. Room service menu was great. Bed and shower were good. Room was a good size. Bathroom was not clean. Asked to have it recleaned, was still not good enough. Towels are old and hard. No face towels. No conditioner. Definitely not a 4 star hotel.

Overall good customer service. Their staff was really friendly and polite. The place was really clean and safe.