InterContinental Presidente Mexico City, Mexico City, Mexico

Concierge wasn't incredibly helpful. When asked if there were any restuarants nearby that were open, they replied no and directed us to their own restaurant. When we walked outside, there were at least two restaurants open. More worrying was that they said we drank a bottle of wine from the minibar. We had not. Unfortunately, there was no way to dispute since it was our word against theirs. The ultimate amount was de minimis, but it was still a weird experience being called a liar by the hotel clerk. Further, it was my assumption that we had booked a room with a single bed, but there were two in our room. So, it wasn't technically what we had booked. Overall, disappointed with the Intercontinental and would not recommend.

For their rates, you would expect a high-end hotel. Rooms are dated, had issues with the telephone, WiFi, type of room (booked a king, got two doubles and called to get it sorted. They never even called back). I could hear the full conversation from room next door... Many details you wouldn’t expect for a 4 star hotel. On the positives, location is great and room had a very nice view! but wouldn’t stay here again unless other hotels in the area are booked.

I love this hotel. Beautiful, fantastic service, great location, great restaurants... nothing to fault. Superb!!

Great as usual!!!! We always stay there!!!

Good location. Spacious room, nice view. Bad soundproofing - when neighbours turn on their faucet or slide open/close their closet, it sounds like they’re in our room; when they open/close their door, we thought someone was coming into our room. Can also hear noise from outside (sirens etc) even though we were on a high floor. Strange small inconvenience - our room keys needed to be recoded once a day, they expired around midday everyday even though front desk assured us it wouldn’t happen again on day 2, then day 3 & 4...(I assume this is a strange but unique experience since a hotel couldn’t possibly operate this way)