Best Western Plus Sandcastle Beachfront Hotel, Virginia Beach, United States of America

Really downward and need to improve

The room had trash in it from prior guest

This was a nice hotel for beach goers. Unfortunately dealing with sand constantly one our floor wasn’t for us. No cleaning was offered for guests staying more than a night. More attention should have been paid to cleaning outside as well. Trash around hedges and in fountains the entire time we were there and the balcony was quite dirty.

We had 3 rooms during our week stay. The front desk staff were amazing! We had some confusion with reservations and the sweet lady was very patient. Disappointed that the bagged breakfast was normally a fruit, muffin and some type of pastry. Would have been nice to have a hot breakfast. The rooms were all nice. No carpet which is good because of the sand. We purchased 3 rugs for our room. I don't think the room had been mopped in some time because our feet got BLACK walking on it. We purchased a broom and mop because housekeeping never even tried cleaning or seeing if we needed anything. Had to always go downstairs to get towels and washcloths because the cleaning ladies always said they had none. We got stuck in the elevator the 1st day. The gentleman who came was very sweet and concerned that we were ok. Loved the live bands downstairs in the restaurant. It wasn't a "perfect" experience.. .just a few inconviences. Overall, we loved our stay and this will be our go-to hotel for our VA Beach trips!

Loudness out in the hallways all hours of the night, so was unable to sleep at all. View was nice

The actual room was not like the pictures. Lobby and restaurants was nice and looked updated, not so much with the rooms. I felt itchy upon entering the room, room was small, tv was difficult to turn on. Found left over food in freezer. Water didnt drain out of tub. Oceanview and access to beach was nice. Overpriced for quality of room.

We were here with COVID restrictions & the staff went above and beyond to make sure we had what we needed. I wish I remember the night clerks name (Heidi or Dianne) who brought us up a request personally after we stopped at front desk to inquire about it. She found what we needed and made it upstairs before we got to our door. Thoroughly enjoyed our stay here and enjoyed every service member that we had contact with.

The pool/hot tub was out of commission the entire trip and looked like it had been for a while. I was disappointed that it wasn't mentioned on their website. I chose a hotel with an indoor pool so that if the weather outside didn't cooperate we could still use the pool. And....the weather was horrible and with COVID, so many things were still closed in the area so there wasn't much to do inside the hotel without the pool. Everything else was good though.

Hotel was not clean, AC was leaking water, it spread over the floor and made our stuff wet. Only good thing is that it is beach front and rooms have good ocean view.

Best hotel I’ve ever stayed in I’ve been coming to Virginia Beach for years I am a family of six we had waterfront room my experience was amazing I will be coming to this hotel specifically moving forward this hotel downstairs has a convenience store that’s open until 12 which has everything from beer to swimsuits they also have bike rentals and they have two restaurants in the hotel which is downstairs it doesn’t get better than this my family had a blast and down the street there’s henna tattoos and ice cream in walking distance of two minutes love this place