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1 room, 2 adults

Four Points by Sheraton Shenzhen

4-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Refrigerator
5 Guihua Road, Futian Free Trade Zone, Shenzhen, Guangdong, 518038, China

4-star hotel with spa, near Shenzhen Convention and Exhibition Center
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • So much better than the last time I stayed at a Sheraton some 10 years ago. Will surely…Nov 29, 2020
  • Everything was ok. Biggest issue for me was the location. It’s inside a free zone. Good…Aug 27, 2020

Four Points by Sheraton Shenzhen

from NZ$128
  • Superior Room, 1 Queen Bed
  • Superior Room, Guest room, 1 King
  • Superior Room, Guest room, 2 Double
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking, Executive Level
  • Superior Suite, 1 Double Bed
  • Deluxe Suite,1 Bedroom Suite,1 King,Non Smoking
  • Superior Room, Guest room, 1 King
  • Superior Room, Guest room, 2 Double

What’s around Four Points by Sheraton Shenzhen

Landmarks

  • In Futian
  • Shenzhen Convention and Exhibition Center - 27 min walk
  • Coco Park - 38 min walk
  • Huaqiangbei - 2.4 mi / 3.9 km
  • Dongmen Pedestrian Street - 5.7 mi / 9.2 km
  • Splendid China Folk Village - 6.6 mi / 10.6 km
  • Window of the World - 8 mi / 12.9 km
  • Happy Valley - 8.4 mi / 13.5 km

Getting around

  • Hong Kong International Airport (HKG) - 49 min drive
  • Shenzhen Intl. Airport (SZX) - 35 min drive
  • Hong Kong Lok Ma Chau Station - 13 min walk
  • Shenzhen Station - 7 min drive
  • Hong Kong Sheung Shui Station - 10 min drive
  • Futian Checkpoint Station - 10 min walk
  • Fumin Station - 19 min walk
  • Yitian Station - 20 min walk
  • Free area shuttle
  • Free train station pick-up
  • Airport shuttle (surcharge)
  • Free train station drop-off
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 438 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Guests will receive key retrieval information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Free train station shuttle from 8:00 AM to 6:00 PM*

Parking

  • Onsite self parking (CNY 35 per night; includes in/out privileges)

  • Onsite RV/bus/truck parking (fees apply)

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Children's pool
  • Health club
  • Sauna
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Conference space size (feet) - 12917
  • Conference space size (meters) - 1200
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Height-adjustable showerhead
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Dining

Taste - This buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.

China Spice - This fine-dining restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner. Open daily.

Grill and Bar - This gastropub specializes in Mediterranean cuisine and serves dinner only. Open daily.

The Lounge - Onsite café. Open daily.

23rd Terrace - This buffet restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Four Points by Sheraton Shenzhen’s small print

Also known as

  • Four Points Shenzhen
  • Four Points Sheraton Shenzhen Hotel
  • Four Points by Sheraton Shenzhen Hotel
  • Four Points by Sheraton Shenzhen Shenzhen
  • Four Points by Sheraton Shenzhen Hotel Shenzhen
  • Four Points Sheraton Hotel Shenzhen
  • Four Points Sheraton Shenzhen
  • Shenzhen Four Points
  • Shenzhen Four Points Sheraton
  • Shenzhen Sheraton Four Points
  • Sheraton Four Points Shenzhen
  • 4 Points By Sheraton Shenzhen
  • Four Points By Sheraton Shenzhen Hotel Shenzhen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from January to December.
  • Pool access available from 6:00 AM to 10:00 PM.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Guests are provided with hand sanitizer.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Self parking costs CNY 35 per night with in/out privileges

    RV/bus/truck parking is available for an extra charge

    Rollaway beds are available for CNY 233.0 per night

    Buffet breakfast is offered for an extra charge of CNY 196 for adults and CNY 149 for children (approximately)

    Airport shuttle service is offered for an extra charge of CNY 500.00 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Four Points by Sheraton Shenzhen

    • Does Four Points by Sheraton Shenzhen offer free cancellation for a full refund?
      Yes, Four Points by Sheraton Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Shenzhen?
      This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
    • Is parking offered on site at Four Points by Sheraton Shenzhen?
      Yes. Self parking costs CNY 35 per night. RV/bus/truck parking is available.
    • Is there a pool at Four Points by Sheraton Shenzhen?
      Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
    • Are pets allowed at Four Points by Sheraton Shenzhen?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Four Points by Sheraton Shenzhen?
      You can check in from 3:00 PM - 6:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
    • Are there restaurants at or near Four Points by Sheraton Shenzhen?
      Yes, there are 5 onsite restaurants, featuring alfresco dining and Asian cuisine. Nearby restaurants include Brotzeit (2.1 mi), Shark (2.1 mi), and Baia Burger Concept (2.1 mi).
    • Is airport shuttle service offered by Four Points by Sheraton Shenzhen?
      Yes, an airport shuttle is available. The charge is CNY 500.00 per vehicle one-way.
    • What is there to do at Four Points by Sheraton Shenzhen and nearby?
      Onsite recreation at Four Points by Sheraton Shenzhen includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Four Points by Sheraton Shenzhen also has a seasonal outdoor pool and a sauna, as well as a health club and a garden.

    Recent reviews

    Very good 8.2 From 153 reviews

    Poor 2.0
    The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.
    us1 night trip with friends
    Very good 8.0
    Thought the property was clean and nice. Staff was helpful.
    us4 night business trip
    Very good 8.0
    Old hotel quite expensive, they gave me the wrong receipt I had to call and send back the previous one, all at my expense
    KANG, cn3 night business trip
    Very good 8.0
    A Nice Stay.
    The room is reasonable in sizes and cleaniness and can see the signs of continuous upkeep. The hotel is located at the border with Hong Kong and a little bit away from shopping areas, and with limited dining places around, but its shuttle service is a plus. Onsite facilities like outdoor pools, indoor hot pools, gym and sauna are great. Helpful staff and breakfast has a lot of choices too.
    Kin Ming, ca1 night romance trip
    Exceptional 10.0
    MR.Lui
    Clean , organized,friendly well trained staff
    Lui, hk1 night trip with friends
    Very good 8.0
    No shops around hotel
    Teck Eng, sg3 night business trip
    Fair 4.0
    Old property. Toilet flush don’t work. Bed sheets smell. Carpet old. Pain to go to lobby. Dirt at several places
    us3 night romance trip
    Very good 8.0
    For the price paying for this property it is a pretty good value
    Tim, us1 night trip with friends
    Exceptional 10.0
    Very friendly and helpful staff members, always ready to help
    hk1 night family trip
    Poor 2.0
    Oddful smelling,
    Anthony W, hk2 night romance trip

    Four Points by Sheraton Shenzhen