Fairfield Inn & Suites by Marriott Virginia Beach Oceanfront, Virginia Beach, United States of America

Your front desk agent, Olga is a gem. We had family visiting from overseas and she made them feel at home, and had my niece smiling and laughing talking about dolphins and swimming. She also recommended a great restaurant that we enjoyed. The hotel was clean, well appointed and comfortable. We enjoyed the pool and the breakfast. Parking was easy and we appreciated it being free. We would definitely stay at your hotel again.

Very clean, staff very friendly

There was mold in the bathroom, and some kind of white powdery stuff that looked like a cave dripping. The heater did not work properly and refused to shut off. You can see outside when looking at the heater/air conditioner.

Folks at Reception were friendly and efficient with check-in and check-out. Rooms were very clean and comfortable, particularly the bathroom...in my view, that's a pretty good indicator of a good cleaning staff. My only issue was with the in-room personal security safe...it was apparently out of batteries, so I couldn't open it up to get my items that were locked inside. I called the Receptionist, and was told someone would come up immediately to look at it...I had to call again because no one arrived after waiting over 15 minutes. Once the repairman came, it took him three trips to finally have the correct tools to fix...there was even a 20+ minute period where he left, presumable to find the right tool to fix. Disappointed that it took so many back-and-forth trips to resolve...he didn't seem very well prepared. Consequently, this took nearly 1 hour of my time to resolve. He told me I can leave while he finishes fixing, but I'm wasn't willing to leave my valuables alone with him...that's the whole point of having a safe!

Great location on the beach.