Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Heraklion, Crete, Greece
1 room, 2 adults

Castello City Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304, Greece

4-star hotel with restaurant, near Heraklion Port
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Greece may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more


  • Incredibly polite and professional staff, and well situated in Heraklion. The room floor…Sep 17, 2020
  • Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in…Oct 24, 2019

Castello City Hotel

from NZ$62
  • Deluxe Double Room
  • Deluxe Double Room, City View
  • Deluxe Double Room, Sea View
  • Deluxe Triple Room, City View
  • Deluxe Room (Family)

What’s around Castello City Hotel


  • Heraklion Port - 27 min walk
  • Heraklion Archaeological Museum - 17 min walk
  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 7 min walk
  • St. Minas Cathedral - 8 min walk
  • Panayia Akrotiriani - 9 min walk
  • Heraklion Museum of Religious Art - 10 min walk
  • Natural History Museum of Crete - 10 min walk

Getting around

  • Nikos Kazantzakis Airport (HER) - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 68 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 3:00 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Greece may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking on site

  • Free street parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 70
  • Conference space size (meters) - 7
  • One meeting room
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built - 1981
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
Languages Spoken
  • English
  • French
  • German
  • Greek
  • Italian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Castello City Hotel’s small print

Also known as

  • Castello City
  • Castello City Hotel Hotel
  • Castello City Hotel Heraklion
  • Castello City Hotel Hotel Heraklion
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel
  • Castello City Hotel Crete/Heraklion
  • Hotel Castello City
  • Castello City Heraklion


Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

The property affirms that it follows sanitization practices of Health First (Greece) guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of EUR 25 (subject to availability)

Safes in guestrooms can be used for EUR 2 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 15 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Castello City Hotel

  • Does Castello City Hotel offer free cancellation for a full refund?
    Yes, Castello City Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Castello City Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Castello City Hotel?
    Yes, there's free self parking.
  • Are pets allowed at Castello City Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Castello City Hotel?
    You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 25 (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Castello City Hotel?
    Yes, The 5th floor offers Greek cuisine and ocean views. Nearby restaurants include mavros katis (8-min walk), Pastarella (9-min walk), and cafe rinokeros (11-min walk).
  • Is airport shuttle service offered by Castello City Hotel?
    Yes, an airport shuttle is available. The charge is EUR 15 per vehicle one-way.

Recent reviews

Very good 8.2 From 148 reviews

Exceptional 10.0
This is a great basic hotel with a great restaurant on the rooftop. The staff are super friendly, helpful and professional.
ca4 night trip with friends
Poor 2.0
Would not return
If you're looking for a 3 star quality hotel with cracked floors, stains on the walls and an inedible breakfast, then this is the place for you!
gb2 night trip
Very good 8.0
david, us2 night trip
Exceptional 10.0
Loved it!
A beautiful, clean hotel. We left early to catch a flight, the hotel prepared us a breakfast to go.
MARIA, ca1 night romance trip
Exceptional 10.0
The staff were all friendly, helpful and just lovely people. They made my visit a treat! I loved the breakfast and dinners we had on the 5 th floor! I will definitely recommend the hotel to friends! Thank all, Jan McDonald
ca4 night trip
Very good 8.0
Stay at Castello
Late at the night we stayed, we ordered food in the hotel's restaurant. It took them over an hour to serve although the place was almost empty late at night and despite our reminders. No excuses given. No apology. No compensation. We complained at the desk but nothing happened.
il1 night family trip
Exceptional 10.0
Very nice location!
Very nice location near the center!
Kyriakos, us1 night trip with friends
Exceptional 10.0
Excellent updated rooms
We loved the rooms here. We found they were roomy and modern. The showers were excellent and the bed was very comfortable. The front desk was very helpful with all of our questions. The breakfast was delicious and view from the restaurant was beautiful. It is a short walk from the city centre and about 7 euros from the Port by taxi.
Elise, ca1 night romance trip
Very good 8.0
Heraklion overnight
Amazing reception from Stavros. So helpful! Hotel was nice .. beds not very comfy. But a good stay overall
Helen, ca1 night family trip
Good 6.0
Not a bad hotel. Internet not great. Breakfast was helpful and staff friendly. Beds were a little soft but otherwise ok.
Sangeeta, ca1 night family trip

Castello City Hotel