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Hotel Chichen Itza
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan
- Great for families
- Free full breakfast, free WiFi, and free parking
- Collect stamps
- Price Guarantee
From
NZ$133
Restrictions related to your trip
COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
8.6.Fabulous.182 verified Hotels.com guest reviews
This hotel was perfect. It was clean and the staff were amazing. From the moment we…
Jan 11, 2021
Alex and the restaurant staff were particularly wonderful! Fantastic care! Beds were a…
Dec 5, 2020
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- 24 hours gap period enforced between guest stays
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Safe30 positive mentions
Easy parking25 positive mentions
Quiet25 positive mentions
Walkable20 positive mentions
Convenient16 positive mentions
- Free parking
- Pool
- Non-smoking
Property highlights
Main amenities
- 40 smoke-free guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Outdoor pool
- In-room childcare
- 24-hour front desk
For families
- In-room childcare (surcharge)
- Television
- Free toiletries
- Garden
- Daily housekeeping
- Coffee/tea maker
What’s around
- Heart of Piste
- Pyramid of Kukulkan - 29 min walk
- Court of the Thousand Columns - 30 min walk
- Cenote Ik kil - 3.7 mi / 5.9 km
- Cenote Yokdzonot - 9.8 mi / 15.8 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Superior Room, Patio, Pool View
- Standard Double Room, Garden View, Poolside
Location
- Heart of Piste
- Pyramid of Kukulkan - 29 min walk
- Court of the Thousand Columns - 30 min walk
What’s around
Landmarks
- Heart of Piste
- Pyramid of Kukulkan - 29 min walk
- Court of the Thousand Columns - 30 min walk
- Cenote Ik kil - 3.7 mi / 5.9 km
- Cenote Yokdzonot - 9.8 mi / 15.8 km
At a glance
Hotel size
- This hotel has 40 rooms
- This hotel is arranged over 2 floors
Arriving/leaving
- Check-in time 3:00 PM-11:00 PM
- Check-out time is noon
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Special check-in instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free uncovered onsite self parking
Other information
- Smoke-free property
In the hotel
Taking the kids?
- In-room childcare (surcharge)
Food and drink
- Free full breakfast daily
- Restaurant
- Bar/lounge
- Poolside bar
- Room service (during limited hours)
Things to do
- Outdoor pool
- Pool umbrellas
- Ecotours nearby
Services
- 24-hour front desk
- Tours/ticket assistance
- Luggage storage
- Multilingual staff
- Porter/bellhop
Facilities
- Number of buildings/towers - 1
- Safe-deposit box at front desk
- Garden
Accessibility
- Wheelchair-accessible path of travel
Languages Spoken
- English
- Italian
- Spanish
In the room
Home comforts
- Coffee/tea maker
- Iron/ironing board (on request)
Things to enjoy
- Individually furnished
Freshen up
- Free toiletries
- Hair dryer (on request)
Be entertained
- 29-inch LED TV
- Cable TV channels
Stay connected
- Desk
- Phone
More
- Daily housekeeping
Special features
Dining
LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Small print
Also known as
- Chichen Itza Hotel
- Hotel Chichen Itza Hotel
- Hotel Chichen Itza Tinum
- Hotel Chichen Itza Hotel Tinum
- Hotel Chichen Itza
- Hotel Chichen Itza Tinum
- Chichen Itza Tinum
Optional extras
Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Hotel Chichen Itza does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, there's an outdoor pool.
- Sorry, pets aren't allowed.
- You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless check-in is available.
- Yes, there's an onsite restaurant, LOS ARCOS. Nearby restaurants include Restaurant "Parador Maya" (3-min walk), Restaurant-Bar "Pueblo Maya" (5-min walk), and Delicious Food Yucatán (7-min walk).
- Hotel Chichen Itza has an outdoor pool and a garden.
8.6.Fabulous.182 verified Hotels.com guest reviews
- 10.0.Exceptional
Great hotel
This hotel is so close to Chichen Itza - it was a great nights stay. Lovely place.
Sarah, 1 night trip with friends, Nov 22, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Beautiful hotel with great restaurant
Very nice hotel close to Chichen Itza. I liked the style of the hotel and room size. The hotel itself is very beautiful. The restaurant at the hotel is very nice. I loved their food. Delicious!!! The service was great. Very nice people! The room was spacious and clean. The bathroom needed a little more attention from the cleaning staff. Also I would appreciate newer towels... It is still a great experience with this hotel over all! I recommend it.
Susana, 1 night trip, Nov 16, 2020
Verified Hotels.com guest review
- 4.0.Fair
Quite old fashioned, beds were uncomfortable and the bathroom quite a mess with very outdated shower/bath.
1 night trip, Mar 1, 2020
Verified Hotels.com guest review
- 6.0.Good
Not what I expected
We got 2 rooms & 1 had so many mosquitos. The sink had bug droppings all over, the bathtub was cracked on the bottom & was cover with a bath mat, so if u like hot showers we had no hot water. The beds are not so comfortable either.
Amelia, 1 night family trip, Feb 26, 2020
Verified Hotels.com guest review
- 6.0.Good
A/c did stopped working got moved to different room but hall was pitch black.
1 night trip, Feb 23, 2020
Verified Hotels.com guest review
- 6.0.Good
No Wifi in the rooms, bad moisty smell in the room, no fridge. Room facing the main street exposed to a lot of noise day and night. Nice pool and garden, good food in the restaurant and close to the ruins.
2 night family trip, Jan 29, 2020
Verified Expedia guest review
- 6.0.Good
The staff is very friendly and helpful. However there a few problems with the room, first of all there is no complimentary coffee powder provided, even though a coffee machine is available. Second of all, the bathroom does not have a ventilation fan, the water vapor from hot shower would accumulate on the ceiling and then drip onto the floor, thus flooding the bathroom, the water even flowed out of the bathroom at some point. Last but not least, the wifi was unable to be accessed even though the staff provided me with the password.
1 night family trip, Jan 25, 2020
Verified Expedia guest review
- 10.0.Exceptional
good choice
Good place to stay; taxi to Chichen Itza for about US $5. Helpful staff. Wheelchair accessible room though bathroom a little small for handicap accessibility.
marie roena, 2 night trip, Jan 13, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Quiet hideaway in the middle of Yucatan. Yet close to Chichen Itza so you can start exploring early in the morning. Got that colonial, vintage vibe. Lovely time chilling by the pool with drink after a day of exploring Yucatan.
3 night romance trip, Jan 2, 2020
Verified Expedia guest review
- 8.0.Very good
Very clean. Nice staff. Would definitely recommend for staying near chichen-itza
1 night family trip, Dec 26, 2019
Verified Expedia guest review