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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan

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Photo gallery for Hotel Chichen Itza

Lobby
Building design
Bar (on property)
Garden
Outdoor pool, pool umbrellas, pool loungers
Surrounded by ancient Mayan history, Hotel Chichen Itza welcomes you with a warm full breakfast, a refreshing poolside bar, and an inviting restaurant. Explore the nearby Grutas de Balankanché or relax in the garden surrounded by lush greenery. Enjoy free WiFi and unwind at your own pace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Pool bar
  • Room service
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff

For families (6)

  • Children stay free
  • In-room childcare (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

View all photos for Standard Double Room, Garden View, Poolside

1 bedroom, individually furnished, desk, iron/ironing board

Standard Double Room, Garden View, Poolside

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Separate bedroom
Private bathroom
Coffee/tea maker
Daily housekeeping
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

Superior Room, Patio, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Separate bedroom
Private bathroom
Shower/bath combination
Free bottled water
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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8.6 out of 10, Excellent, 630 reviews
The price is NZ$114
includes taxes & fees
18 Jul - 19 Jul
Villas Arqueologicas Chichen Itza
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About the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 3 min drive - 2.5 km
  • Pyramid of Kukulkan - 7 min drive - 2.9 km
  • Court of the Thousand Columns - 7 min drive - 2.9 km
  • Cenote Ik kil - 7 min drive - 7.5 km
  • Cenote Sagrado - 8 min drive - 2.9 km

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Hotel Chichen Itza is a great choice for a stay in Tinum. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch and dinner. Other highlights include a poolside bar, a terrace and a garden. Fellow travellers say great things about the helpful staff.

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 29-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Dining

LOS ARCOS – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza offer free cancellation for a full refund?

Yes, Hotel Chichen Itza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chichen Itza?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Chichen Itza?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Chichen Itza?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Chichen Itza?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless social distancing is available.

What is there to do at Hotel Chichen Itza and nearby?

Hotel Chichen Itza has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Chichen Itza?

Yes, there's an on-site restaurant, LOS ARCOS.

Does Hotel Chichen Itza have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Chichen Itza like?

Hotel Chichen Itza is in the heart of Tinum, a short 6-minute walk from Ball Courts.

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Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Breakfast
Food
Location
Ruins
Family friendly
Trip
Towns

What guests liked

  • Breakfast was consistently described as delicious, good, and fantastic by multiple guests. (14 reviews)
  • The pool and grounds are beautiful and a great amenity. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Wonderful hotel with friendly staff.
1-night trip

10/10

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
1-night trip

10/10

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
1-night trip

10/10

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
1-night trip

10/10

Great place to stay for an early start to enter Chichen Itza before all the buses show up.
1-night trip

6/10

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
1-night trip

6/10

Perfect adequate for what we needed
2-night trip

6/10

Nice for a roadside hotel
1-night trip

6/10

Was ok.

10/10

Beautiful hotel
2-night trip

8/10

Good option closest to Chichen Itza.
1-night trip

10/10

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
2-night trip

8/10

Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
1-night trip

10/10

Beautiful property and convenient location for everything we needed to do in the area.
1-night trip

10/10

Beautiful place to stay, people are very friendly. Food at the restaurant was delicious!
1-night trip

10/10

Staff is friendly, quiet location, close to Chichen Itzá archeological site
1-night trip

10/10

Clean & great service
2-night trip

10/10

The staff were incredibly friendly and helpful!
2-night trip

10/10

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
1-night trip

10/10

It is a very nice Hotel that on my next trip I will recommend it to my family and friends, special the people who works there very nice people.
2-night trip

10/10

Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
1-night trip

10/10

The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
2-night trip

10/10

We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
1-night trip

10/10

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
1-night trip

8/10

This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
1-night trip