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Grosvenor Pulford Hotel & Spa

Photo gallery for Grosvenor Pulford Hotel & Spa

Front of property
Breakfast, lunch, dinner served; Mediterranean cuisine
Superior Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; Mediterranean cuisine
Reception

Overview of Grosvenor Pulford Hotel & Spa

Grosvenor Pulford Hotel & Spa

4.0 star property
4-star hotel in Chester with spa and indoor pool
8.6 out of 10 Fabulous
8.6/10 Fabulous

823 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Gym
Map
Wrexham Road, Pulford, Chester, England, CH4 9DG
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • Chester Racecourse - 8 min drive
  • Chester City Walls - 10 min drive
  • Chester Zoo - 12 min drive
  • Cheshire Oaks Designer Outlet - 14 min drive

Getting around

  • Liverpool (LPL-John Lennon) - 35 min drive
  • Cefn-y-bedd Station - 9 min drive
  • Gwersyllt Station - 10 min drive
  • Hope Station - 10 min drive

Restaurants

  • Tesco Travel Money - 8 min drive
  • McDonald's - 7 min drive
  • Crown - 6 min drive
  • Costa Coffee - 8 min drive
  • Alyn Hotel - 3 min drive
Map

About this property

Grosvenor Pulford Hotel & Spa

At Grosvenor Pulford Hotel & Spa, you'll be within a 15-minute drive of Chester Zoo. Guests can visit the spa to indulge in massages, aromatherapy or manicures and pedicures, and Mediterranean cuisine is served at Ciros Brasserie, which is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. The bar and comfortable guest rooms get great marks from fellow travellers.

Languages

English, French, Italian, Polish, Romanian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 73 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • 24-hour room service

What to do

  • Fitness classes
  • Pilates classes
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace in reception
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Ciros Brasserie – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Nelsons bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 per person

Children & extra beds

  • Cots/infant beds are available for GBP 7.0 per night
  • Rollaway beds are available for GBP 10.0 per night

Pets

  • Pets are allowed for an extra charge of GBP 15 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Frequently asked questions

Does Grosvenor Pulford Hotel & Spa offer free cancellation for a full refund?
Yes, Grosvenor Pulford Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grosvenor Pulford Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grosvenor Pulford Hotel & Spa?
Yes, there's an indoor pool.
Are pets allowed at Grosvenor Pulford Hotel & Spa?
Yes, pets are welcome. There's a charge of GBP 15 per accommodation, per stay. Food and water bowls are available.
What are the check-in and check-out times at Grosvenor Pulford Hotel & Spa?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM.
What is there to do at Grosvenor Pulford Hotel & Spa and nearby?
Have fun with activities such as hiking, mountain biking and rafting, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics and pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grosvenor Pulford Hotel & Spa also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Grosvenor Pulford Hotel & Spa?
Yes, Ciros Brasserie offers Mediterranean cuisine.

Reviews

8.6

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Peaceful Pulford
Brilliant hotel with great rooms, public areas, pool, spa and grounds. Faultless..if pricy.
Stephen, 1-night trip
Verified Hotels.com guest review

6/10 Good

Poor stay
Room very disappointing. Room 3 no window, overlooked the palm court restaurant so as the glass door was looking over restaurant had to leave curtains shut whole stay. Not pleasant sat watching people eat. Had the music from restaurant lplayong until 10.30pm, could here this in room . Very disappointed. No wifi in room would not connect and no phone signal. Poor stay.
Elaine, 1-night trip
Verified Hotels.com guest review

6/10 Good

Philip, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely place
Lovely hotel with lovely staff. Only downside was too much chlorine in pool area but the hotel rooms smelt amazing!
Donna, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ashley, 1-night trip
Verified Hotels.com guest review

6/10 Good

Idris, 2-night trip
Verified Hotels.com guest review

6/10 Good

Marlize, 2-night family trip
Verified Hotels.com guest review

6/10 Good

No sleep makes Jo a grumpy girl.
We had a very mixed stay. Firstly the positives. Beautiful decor in reception and throughout. Lovely dinner in the Palm Court with good service (Expensive, but it was a special occasion). Huge pool, realtively busy but didnt feel crowded due to size. Changing rooms/pool towels could maybe do with an upgrade, but minor points. Beautiful spa, and the Japanese gardens with the carp pool were stunning. Now for the downsides. Sketchy wifi through TV which had to be on all the time. No mobile reception in room. We had room 6. An exec double. Beautifully furnished, but a ground floor internal room with a window facing on to the restaurant. There was a self playing piano outside our window playing til around 10pm, and we couldnt open the curtains without giving the diners an eyeful. The room was therefore dark and claustrophobic. After dinner we returned to the room and there was a vibration noise every 15 seconds. We worked out that it seemed to be coming from the air con unit which was switched off. We turned it on and it ramped up to every 4 seconds. At 1115pm I called reception but noone answered. Read the directory and it said it is not manned after 11pm! My partner (an engineer) tried every connotation to stop it but to no avail. In the earbuds went, and we had maybe 2 hours sleep. We had a long drive the next day no not ideal. When we mentioned it the next morning on check out the receptionist was completely uninterested, and said someone should have answered my 1115pm call.
1-night trip
Verified Hotels.com guest review