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Hotel Casa Veranda

3.5-star hotel with restaurant, near U.S. Embassy in Guatemala

  • Free WiFi
From
NZ$162

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Master Suite 1 King Bed - Living Area
  • Master Suite 2 Queen Beds - Living Area
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 44.
1 / 44Hotel Front – Evening/Night
12 Calle, Guatemala City, 1010, Guatemala, Guatemala
8.8.Fabulous.
  • The hotel is very nice. All was clean and in good condition. The stressful was…

    Apr 14, 2021

  • Comfortable and big room. Staff was very friendly!

    Jan 24, 2021

See all 171 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Safe
Shopping
Walkable
Convenient
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Kitchen
  • Non-smoking

Property highlights

Main amenities

  • 95 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour business center
  • Airport shuttle

For families

  • Kitchen
  • Cookware, dishware, and utensils
  • Microwave
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Zona 10
  • U.S. Embassy in Guatemala - 10 min walk
  • Avenida La Reforma - 2 min walk
  • Union Church of Guatemala - 4 min walk
  • Plaza Fontabella Shopping Center - 5 min walk
  • The Village Shopping Center - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room
  • Master Suite 1 King Bed
  • Master Suite 2 Queen Beds

Location

12 Calle, Guatemala City, 1010, Guatemala, Guatemala
  • In Zona 10
  • U.S. Embassy in Guatemala - 10 min walk
  • Avenida La Reforma - 2 min walk

What’s around

Landmarks

  • In Zona 10
  • U.S. Embassy in Guatemala - 10 min walk
  • Avenida La Reforma - 2 min walk
  • Union Church of Guatemala - 4 min walk
  • Plaza Fontabella Shopping Center - 5 min walk
  • The Village Shopping Center - 5 min walk
  • Embassy of Germany in Guatemala - 6 min walk
  • Embassy of Mexico in Guatemala - 8 min walk
  • Embassy of Canada - 10 min walk
  • Oakland Mall - 12 min walk
  • El Obelisco - 15 min walk

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 66 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 6:00 AM to 10:30 PM*

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3513
  • Conference space size (meters) - 326
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Partially open bathroom
  • Bathtub only
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Casa Veranda
  • Mercure Hotel Guatemala
  • Mercure Casa Veranda Guatemala Guatemala City
  • Mercure Guatemala City
  • Hotel Casa Veranda Guatemala City
  • Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel
  • Hotel Casa Veranda Guatemala City
  • Hotel Casa Veranda Hotel Guatemala City
  • Casa Veranda Guatemala
  • Hotel Casa Veranda Guatemala
  • Hotel Mercure Casa Veranda
  • Mercure Casa Veranda
  • Mercure Casa Veranda Guatemala
  • Mercure Casa Veranda Guatemala Hotel
  • Mercure Casa Veranda Hotel
  • Mercure Guatemala Casa Veranda

Optional extras

Early check-in can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Late check-out can be arranged for an extra charge of GTQ 243.00 (subject to availability)

Continental breakfast is offered for an extra charge of GTQ 132 for adults and GTQ 131 for children (approximately)

Pets are allowed for an extra charge of GTQ 610.00 per pet, per stay

Airport shuttle service is offered for an extra charge of GTQ 81 per person (one-way)

Airport shuttle service for children costs GTQ 81 (one-way)

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Casa Veranda does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of GTQ 610.00 per pet, per stay.
  • You can check in from 3 PM - midnight. There's a charge of GTQ 243.00 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of GTQ 243.00 (subject to availability). Express check-in and check-out are available.
  • Yes, La Pergola offers international cuisine. Nearby restaurants include Kacao (3-min walk), Picasso Stone Flame Oven (4-min walk), and Saint Honore (4-min walk).
  • Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is GTQ 81 per person one-way.
8.8.Fabulous.
  • 10.0.Exceptional

    Excellent service I paid from United states for my family to spend the night at Guatemala City , close to the airport great customer service!!!

    1 night family trip, Dec 16, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Outdated, hair and smells of sweat everywhere

    Maybe a bad day in the business for this hotel. I took the change base on others reviews. The night was terrible. There was a lot of hair on the mattress and pillows, smell of sweat when trying to sleep. They changed me to another room but same situation happened. I also noticed that the elevator wasn't clean either. Food on floor that was there from the time that I arrived (1700 hrs) until my departure (0400 hrs). Rooms are outdated including the bathrooms. Bed and pillows needing a replacement as soon as possible. Positive things are, great customer services and the size of the room.

    Felipe, 1 night business trip, Dec 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Absolutely beautiful hotel, very comfortable, good food & great staff!

    Kim2tread, 2 night trip, Sep 26, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Amazing hotel and staff. Very helpful with everything we needed under the current situation. Would love to return if possible.

    2 night trip with friends, Apr 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lots of space and awesome shower pressure. Nice place to stay, would stay again :)

    1 night trip, Mar 15, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved the bed, the pillows and couch. I didn't like that we didnt have balcony and good cable signal.

    1 night romance trip, Mar 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was very friendly. The food was great. The rooms were spotless. The only suggestion i have is to add more treadmills at the gym room.

    1 night business trip, Mar 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Rooms were large and clean. Lovely bathroom with tub. Friendly staff

    Tracy, 1 night family trip, Feb 28, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent location nice spacious rooms and ver professional and attentive staff

    HGonzalez, 1 night trip, Feb 2, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The staff was very nice and helpful. The only inconvenience was that when we arrived there was no hot water and it wasnt

    3 night trip with friends, Jan 18, 2020

    Verified Expedia guest review

See all 171 reviews