I've been reserving different hotels in last 15 years and this was the worst hotel I've ever been. First, there were no heating during my 2-nights stay and outside was -4°C! There were one small heater in the room which couldn't heat anything, but only for one night, because it broke down. First night there were no hot water too, for shower, but I wasn't noticed, although they knew about that. At last there were one woman at the reception who was speaking decent English while I was checking-in, but suddenly forget it when I start complaining. She pretend not to know what means "heating" and just go away behind the door, refusing to talk, even I was just asking what is happening! Never again in this garbage hotel!