It was a very nice stay at the Grand Mercure Shanghai Hongqiao. The whole facility looked new and decorated with good taste. All the staff were very friendly and helpful. The room was big and clean, good air condition, very fast WIFI. Convenient and quiet location.
During our stay, the hotel staff Lavender Huang was especially helpful with our checking and managed our room upgrade with patience, kindness, and professionalism. She was also stationed in the executive lounge most of the time during our stay, and made sure all the needs from our remote working days were met with great service. We like her a lot and are very thankful to her. :)
Also thanks to all the hotel managers, who handled our requests with flexibility, and always think the best for the hotel guests.
If you want a reasonably priced, English-speaking-guest-friendly hotel, with good service, comfortable facility, nice staff, this would be your choice.