Nestled near Shantang Street, Pan Pacific Suzhou offers a serene retreat with a garden and driving range. Enjoy international cuisine at one of the 4 on-site restaurants, unwind in the sauna or steam room, or take a refreshing dip in the seasonal outdoor pool. With free in-room WiFi and helpful staff nearby, this hotel is perfect for relaxation.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Pool
Non-smoking
Parking available
24/7 front desk
Air conditioning
Laundry facilities
Main amenities (12)
Daily housekeeping
4 restaurants
Indoor pool
Breakfast available
Outdoor tennis court
Fitness centre
Sauna
Steam room
Seasonal outdoor pool
Room service
Business centre
11 meeting rooms
Feel at home (6)
Children stay free
Private bathroom
Television
Garden
Daily housekeeping
Laundry facilities
The current price is NZ$112
NZ$112
includes taxes & fees
26 Feb - 27 Feb
Room options
Available filters for rooms
Showing 35 of 35 rooms
View all photos for Premier Twin
Premier Twin
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
32 sq m
Sleeps 2
2 Single Beds
View all photos for Two Bedroom Executive Suite
Two Bedroom Executive Suite
Highlights
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
110 sq m
Sleeps 4
1 King Bed and 2 Large Single Beds
View all photos for Premier King
Premier King
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
32 sq m
Sleeps 2
1 King Bed
View all photos for Family Triple Room
Family Triple Room
Highlights
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Private bathroom
Free bottled water
Sleeps 4
1 Queen Bed and 1 Single Bed
View all photos for Premier View Twin
Premier View Twin
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Sleeps 2
2 Large Single Beds
View all photos for Family Two Bedrooms
Family Two Bedrooms
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
Sleeps 4
2 Queen Beds
View all photos for Premier Balcony King
Premier Balcony King
Highlights
Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
36 sq m
Sleeps 2
1 King Bed
View all photos for Deluxe King
Deluxe King
Highlights
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Private bathroom
Free bottled water
32 sq m
Sleeps 2
1 King Bed
View all photos for Deluxe Twin
Deluxe Twin
Highlights
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Private bathroom
Free bottled water
32 sq m
Sleeps 2
2 Single Beds
View all photos for Premier Balcony Twin
Premier Balcony Twin
Highlights
Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Bathrobes
Hairdryer
Private bathroom
36 sq m
Sleeps 3
2 Large Single Beds
View all photos for Premier View King
Premier View King
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Sleeps 2
1 King Bed
View all photos for Premier Balcony Suite
Premier Balcony Suite
Highlights
Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
68 sq m
Sleeps 2
1 King Bed
View all photos for Family Suite
Family Suite
Highlights
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
2 bedrooms
Bathrobes
Hairdryer
64 sq m
Sleeps 3
1 Queen Bed and 1 Large Single Bed
View all photos for Deluxe Suite
Deluxe Suite
Highlights
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Dining table
Flat-screen TV
Blackout curtains
64 sq m
Sleeps 2
1 King Bed
View all photos for Executive Pagpda Suite
Executive Pagpda Suite
Sleeps 2
1 Queen Bed
View all photos for Premier Balcony Twin
Premier Balcony Twin
Sleeps 2
2 Single Beds
View all photos for Premier View King
Premier View King
Sleeps 2
1 Queen Bed
View all photos for Premier Balcony King
Premier Balcony King
Sleeps 2
1 Queen Bed
View all photos for Family Triple Room
Family Triple Room
Sleeps 3
1 Queen Bed and 1 Single Bed
View all photos for Premier View Twin
Premier View Twin
Sleeps 2
2 Single Beds
View all photos for Two Bedroom Executive Suite
Two Bedroom Executive Suite
Sleeps 4
2 Single Beds and 1 Queen Bed
View all photos for Deluxe Twin
Deluxe Twin
Sleeps 2
2 Single Beds
View all photos for Premier Twin
Premier Twin
Sleeps 2
2 Single Beds
View all photos for Family Two Bedrooms
Family Two Bedrooms
Sleeps 4
1 Queen Bed
View all photos for Deluxe Room (2 beds)
Deluxe Room (2 beds)
Sleeps 2
2 Single Beds
View all photos for Standard 2-bed Room
Standard 2-bed Room
Sleeps 2
2 Single Beds
View all photos for Premier King
Premier King
Sleeps 2
1 Queen Bed
View all photos for Family Suite
Family Suite
Sleeps 3
1 Queen Bed
View all photos for Deluxe Room (Double Bed)
Deluxe Room (Double Bed)
Sleeps 2
1 Queen Bed
View all photos for Deluxe Suite
Deluxe Suite
Sleeps 2
1 Queen Bed
View all photos for Premier Balcony Suite
Premier Balcony Suite
Sleeps 2
1 Queen Bed
View all photos for Triple Bedroom Executive Suite
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
What's nearby
Pingjiang Road - 4 min drive
Shantang Street - 5 min drive
Suzhou Museum - 5 min drive
Humble Administrator's Garden - 5 min drive
Hanshan Temple - 9 min drive
Getting around
Wuxi (WUX-Shuofang) - 46 min drive
Suzhou Railway Station - 13 min drive
Suzhou New District Railway Tram Stop - 25 min drive
Suzhou North Railway Station - 28 min drive
Renminqiao South Station - 9 min walk
Nanmen Station - 10 min walk
Sanyuanfang Station - 18 min walk
Restaurants
清华酒楼 - 8 min walk
AVANTI Restaurant - 4 min walk
北疆饭店 - 6 min walk
高原红茶酒吧 - 3 min walk
黑杰克酒吧 - 7 min walk
About this property
Pan Pacific Suzhou
Pan Pacific Suzhou is a great choice for a stay in Suzhou. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at 萃英园全日餐厅, one of 4 restaurants, which serves international cuisine and is open for breakfast and dinner. A fitness centre, an outdoor tennis court and a sauna are other highlights. Public transportation is only a short walk: Renminqiao South Station is 9 minutes and Nanmen Station is 10 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
336 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 6 PM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (aged 17 years old and younger) stay free per registered adult when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
On-site parking is limited
Height restrictions apply for on-site parking
On-site garage
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
4 restaurants
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Lifeguard on-site
What to do
Tennis
Pool table
Ping pong
Working away
Business centre
11 meeting rooms
Conference space (12917 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
3 buildings/towers
Built in 1999
Garden
Fitness centre
Golf driving range on-site
An indoor pool
Seasonal outdoor pool
Outdoor tennis court
Sauna
Steam room
Banquet hall
Traditional architecture
Accessibility
Lift
Lift door width (centimetres): 120
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchairs available on site
Step-free path to entrance
Room amenities
Be entertained
47-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Electric kettle
Bathrobes and slippers
Sleep well
Down duvet
Blackout curtains
Alarm clock
Bed sheets provided
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Special features
Dining
萃英园全日餐厅 – This poolside buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
海天楼中餐厅 – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 – This restaurant specialises in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 – On-site café. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 128 for adults and CNY 68 for children
Late check-in between 1:00 PM and 6:00 PM can be arranged for an extra charge of 50 per cent of room rate
Children & extra beds
Rollaway beds are available for CNY 258.0 per day
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 9:00 PM
The seasonal pool is open from July 15 to September 30
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou
Frequently asked questions
Does Pan Pacific Suzhou offer free cancellation for a full refund?
Yes, Pan Pacific Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pan Pacific Suzhou?
Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Pan Pacific Suzhou?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pan Pacific Suzhou?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Pan Pacific Suzhou?
Check-in start time: 3:00 PM; check-in end time: 6 PM. Check-out time is noon. Express check-out is available.
What is there to do at Pan Pacific Suzhou and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Pan Pacific Suzhou also has a steam room and a garden.
Are there restaurants at or near Pan Pacific Suzhou?
Yes, there are 4 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
What's the area around Pan Pacific Suzhou like?
Pan Pacific Suzhou is in Suzhou Old Town, a short 9-minute walk from Renminqiao South Station and 7 minutes' walk from Pan Gate.
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Pan Pacific Suzhou Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
9.4/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
18 November 2024
High quality with unbelievable location.
Gangmun
Gangmun, 3-night trip
10/10 Exceptional
12 November 2024
Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.
Kenny
Kenny, 2-night trip
10/10 Exceptional
5 November 2024
Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.
Frances
Frances, 3-night trip
10/10 Exceptional
17 October 2024
The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.
Man Fu
Man Fu, 2-night trip
10/10 Exceptional
22 October 2024
Overall environment of the hotel and free access traditional park. There are no similar hotels like this.
Ngai
Ngai, 2-night trip
10/10 Exceptional
3 November 2024
Beautiful looking hotel.
Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.
Geaik Theng
Geaik Theng, 2-night trip
10/10 Exceptional
8 July 2024
Beautiful hotel garden!
Jiayao
Jiayao, 4-night trip
10/10 Exceptional
7 August 2024
Unique location.
yu chong
yu chong, 3-night trip
10/10 Exceptional
10 April 2024
Amazing hotel.
Amazing hotel, with access to very pretty gardens (day or night).
Alan
Alan, 2-night trip
10/10 Exceptional
29 February 2024
Beautiful architecture and delicious breakfast buffet
Gennie
Gennie, 2-night trip
10/10 Exceptional
11 March 2024
The breakfast is super!
Wei
Wei, 2-night trip
10/10 Exceptional
20 August 2024
excellent
Tina
Tina, 4-night trip
6/10 Good
22 December 2024
Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere.
Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding).
Room itself was nicely laid out and maid service was considerate and friendly.
An okay hotel but prob would next time try a less… “industrial” establishment
Verified traveller
3-night trip
10/10 Exceptional
15 June 2024
Nice experience overall
Benyang
Benyang, 3-night trip
10/10 Exceptional
27 June 2024
Can have free access to Panmen which is great
Xinran
Xinran, 3-night trip
10/10 Exceptional
21 September 2023
Very historical and pretty hotel. Impressive service too!
Jun Yi
Jun Yi, 3-night trip
8/10 Very good
3 June 2024
Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.
Verified traveller
2-night trip
10/10 Exceptional
29 April 2024
Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
Maria
Maria, 2-night trip
8/10 Very good
8 October 2024
Good but not great
Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.
Richard
Richard, 1-night trip
10/10 Exceptional
7 March 2024
Very clean and spacious room.
Verified traveller
11-night trip
10/10 Exceptional
28 April 2024
The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
Jung
Jung, 2-night trip
10/10 Exceptional
9 July 2024
Everything was perfect. There are no complaints.
Ydaline
Ydaline, 1-night trip
8/10 Very good
29 May 2024
It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.
Hong
Hong, 1-night trip
10/10 Exceptional
24 April 2024
Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road.
Would highly recommend this hotel to anyone. So good!