My family and I stayed here for 4 days and the experience was not good, compared to other all inclusive we have been to. We booked “tropical deluxe” and our rooms were given at “caribe deluxe”. Yes is the same hotel but there are differences in the room and quality. Check in experience took very long and it was very disorganized! Our room had no AC, the fridge was not filled with beer multiple times, there was no water on the fridge when we arrived and no towels either. Fortunately they changed our room, but still room service was not the best when it came to giving towels and refilling the fridge. Hotel property is old, and is very neglected. The bar at the pool is very dirty, the common areas are not cleaned well after, for example tables after being used by another person. Buffet is very small for the amount of people the hotel holds, food is very limited, not many options, and we encountered several times certain items being empty and never replaced. Restaurants were way better. Food was good and costumer service was excellent in them. Pools towels would often run out and you either had to wait long to exchange them or keep the one you had used. Entertainment wast okay but not a lot to di after the show were over. The entertainment team was great too really good energy and charisma! A plus from this hotel, the beach is very very good! White and soft sands, clear waters. We had a “nice” time, we tried to but save your money and go somewhere else