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Porta Hotel del Lago

3.5 star property
Lakefront hotel in Panajachel with outdoor pool and restaurant
VIP Access

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Porta Hotel del Lago

Photo gallery for Porta Hotel del Lago

Property grounds
Standard Double Room, 2 Double Beds | Terrace/patio
Standard Double Room, 2 Double Beds | View from room
Restaurant
Basic Suite, Lake View | Bathroom

Overview of Porta Hotel del Lago

8.2 out of 10 Very good
8.2/10 Very good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free WiFi
Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

View all photos for Basic Suite, Lake View

Basic Suite, Lake View

Basic Suite, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

About this area

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 144 min drive
  • Guatemala City (GUA-La Aurora Intl.) - 43.3 miles/69.6 km
  • Airport shuttle (surcharge)

Restaurants

  • Restaurante El Atitlan - 5 min walk
  • Sunset Bar - 4 min walk
  • Delhi 6 - 7 min walk
  • Restaurante el chaparral - 10 min walk
  • Pizzeria Florencia - 8 min walk
Map

About this property

Porta Hotel del Lago

A great choice for a stay in Panajachel, Porta Hotel del Lago features a free kids' club and offers an airport shuttle (available 24 hours) for GTQ 1600.00 per person. Guests can indulge in massages or hydrotherapy, then grab a bite to eat at the restaurant. An outdoor pool, a poolside bar and a fitness centre are other highlights at this eco-friendly hotel. Fellow travellers say great things about the overall property condition.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 4 meeting rooms
  • Conference centre (4725 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Bike parking
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 32-inch TV
  • Premium cable channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Rainforest Alliance Sustainable Tourism Certification – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately GTQ 60.00 to 100.00 for adults and GTQ 40 to 100 for children
  • Airport shuttle service is offered for an extra charge of GTQ 1600.00 per person (one-way)

Renovations and closures

The property will be renovating from 17 May 2023 to 15 October 2023 (completion date subject to change). The following areas are affected:
  • Front desk
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities
  • Outdoor pool

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GTQ 200.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Frequently asked questions

Does Porta Hotel del Lago offer free cancellation for a full refund?
Yes, Porta Hotel del Lago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Porta Hotel del Lago?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Porta Hotel del Lago?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Porta Hotel del Lago?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lb per pet. There's a charge of GTQ 200.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Porta Hotel del Lago?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Porta Hotel del Lago?
Yes, an airport shuttle is available. The charge is GTQ 1600.00 per person one-way.
What are the check-in and check-out times at Porta Hotel del Lago?
You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Porta Hotel del Lago and nearby?
Have fun with activities such as cycling, boat tours and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Porta Hotel del Lago also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Porta Hotel del Lago?
Yes, there's an on-site restaurant.
Does Porta Hotel del Lago have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Porta Hotel del Lago like?
Porta Hotel del Lago is a short 1-minute walk from Multiple Use Area Lake Atitlan Basin and 15 minutes' walk from Panajachel Municipal Market.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Ricarda A, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Close to everything
Very clean and friendly staff. Rooms very hot and fan did not help much. Pool was nice. Incredible location!
Sandra, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Not so great under the surface.
From the pictures and the outside, this seems like a great place. That appearance is only skin deep. There are many restrictions and some services that should have been offered that weren’t. For one, coffee is not available until after 8am and often there are no cups available. The “travel agency” in the rear of reception is overpriced. Go to the streets and find more options at better prices. Even if you book an excursion with the hotel, they won’t hold your luggage past 3pm- not even for an additional fee- if your tour is the day of your check out. The pool was nice but the bar and restaurant close very early. The drinks are weak. I suggest leaving the area and going up Santander because you’ll find much more authentic and stronger and economical options. I also want to point out that this “resort,” which is not at all inclusive, requires a wrist band. There’s no need. We walked into the property at 10pm and no one even checked. The only time we needed it was for the “free watered down drink” you may get upon check in. I would not stay here again. There are many other options that are much better.
John, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Trude, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Maria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

William, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Erik, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The staff were very helpful since the moment you arrive at the gate. Rooms are clean and have great views.
Rocely, 1-night family trip
Verified Expedia guest review