I thought the room was nice except for it was above the kitchen, so there was a lot of noise. I thought the staff was not friendly, especially check out day. I thought charges such as to use the sauna for 16 euros was ridiculous and should not have been an extra charge. I did not like the heavy hotel keys or the feeling of not being able to leave the premise at any time or return at any time (night) this was not kosher to me. If I had a guest for a few hours the hotel staff were not friendly, and even said mean things to my friend, even though this friend did not stay over. The location was quaint, but if you did not know the area it may be hard to find, but it was a short walk to Merano and other attractions. Overall the breakfast was nice, my room was clean, but only one chocolate on my pillow the first night. Even though this a small touch (detail), it is a four star hotel, and should be an everyday thing. Especially becuase as an American getting an Italian chocolate is a treat! I thought the drinks in the fridge were overpriced as well. I will not be going back to this hotel. I will find a nice hotel that I will have more freedom to come and go as I please, as well as a friendlier staff, as well as not try to nickel and dime me for everything. Maybe Hotel Therme where I stayed the time before last. I better hotel, and well worth the extra money, where you can come and go as you please, have guests, and the hotel staff were friendlier.