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Gran Hotel Diligencias

4.0 star property
Hotel with spa, near Veracruz Cathedral

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Hotel Diligencias

Outdoor pool
Lobby sitting area
View from property
View from room
Superior Suite

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Non-smoking
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Business centre
  • Meeting rooms
  • Airport shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The price is NZ$85
includes taxes & fees
7 Jan - 8 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
Hairdryer
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
Hairdryer
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Emporio Veracruz Hotel

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Spa
Parking available
Internet access
8.8 out of 10, Excellent, (1087)
The price is NZ$159
includes taxes & fees
5 Jan - 6 January 2025
Emporio Veracruz Hotel
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About the area

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • Zócalo - 1 min walk
  • Veracruz Cathedral - 1 min walk
  • Veracruz Harbour - 4 min walk
  • Carranza Lighthouse - 8 min walk
  • San Juan de Ulua Castle - 11 min drive

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 26 min drive
  • Veracruz Central Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bar Prendes - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Gran Cafe del Portal - ‬1 min walk
  • ‪Restaurant Bar Prendes - ‬1 min walk
  • ‪Restaurante Bar Regis - ‬2 min walk

About this property

Gran Hotel Diligencias

At Gran Hotel Diligencias, you'll be a short five-minute drive from Veracruz Harbour and Veracruz Aquarium. You can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, facials or aromatherapy. An outdoor pool, a bar/lounge and a 24-hour health club are other highlights. Fellow travellers love the helpful staff and central location.

Languages

English, Spanish

At a glance

Hotel size

  • 121 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Dining

Mariscos Villarica – This rooftop bar specialises in Spanish cuisine and only serves lunch.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MXN 200.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Does Gran Hotel Diligencias offer free cancellation for a full refund?
Yes, Gran Hotel Diligencias does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Gran Hotel Diligencias?
Yes, there's an outdoor pool.
Are pets allowed at Gran Hotel Diligencias?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Gran Hotel Diligencias?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Gran Hotel Diligencias?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Gran Hotel Diligencias?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 1 PM.
Is there an on-site casino at Gran Hotel Diligencias?
No, this hotel doesn't have a casino, but Casino Codere Boca del Río (9-min drive) and Big Bola Casino (11-min drive) are both nearby.
What is there to do at Gran Hotel Diligencias and nearby?
Gran Hotel Diligencias has a spa and an outdoor pool, as well as a 24-hour health club.
Are there restaurants at or near Gran Hotel Diligencias?
Yes, Mariscos Villarica offers Spanish cuisine.
What's the area around Gran Hotel Diligencias like?
Gran Hotel Diligencias is a short 8-minute walk from Veracruz Central Station and 4 minutes' walk from Veracruz Harbour. Our travellers say that the local area is very central.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

flor, 6-night trip
Verified Hotels.com guest review

8/10 Very good

German, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Jorge, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Beware - in the middle of construction zone
Nice historical hotel in the center of downtown. Getting there tired at night form the airport and trying to check in before grabbing a bite to eat was a total frustrating point. The area around the hotel has been closed off to traffic due to major renovations of the underground utilities, etc. that have been going on for over a year and look like they will take another year, this is Nov 2024. The room has nice firm beds. The noise from the construction is very audible from the jackhammers etc so definitely bring ear plugs. The front desk is not necessarily rude but a bit unmotivated. The parking staff is very nice, I tipped them 20 pesos per valet collection. The pool is not remarkable, not bad but not outstanding, has no jacuzzi.
Jorge, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.
Raymond, 8-night business trip
Verified Hotels.com guest review

2/10 Poor

Black mold, stains, draw a finger through the dust
I am urging hotels.com to remove this property from their site. This "4-star hotel" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The "airport shuttle" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.
Writing a line through the dust on my mirror
Black mold on the curtains
Black mold on the ceiling
Writing a line in the dust on the hairdryer
Katharine, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Never again
Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Maritza, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Liliana, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice properties
Diana, 6-night family trip
Verified Expedia guest review

6/10 Good

Great location in the heart of the city, but the plaza is noisy until the early hours of the day (1:00 AM).
Monica, 2-night trip
Verified Expedia guest review

6/10 Good

The location of this hotel is excellent. The hotel and rooms have ac. There is an attached parking garage. However, there are some definite issues with this hotel. First, we always ask at the desk the price compared to Orbitz. Most of the time Orbitz is better but it never hurts to ask. Because of this, after we book with Orbitz the hotel staff become dismissive bordering rude. We are given a room that is not as nice as indicated on the app. We have encountered rude staff on a previous stay at this hotel. We stay here because of the location to the main plaza. This time it was Cynthia at the counter who displayed such a dismissive attitude that she wouldn’t even look at me. The rooms are outdated and in desperate need of updating and deep cleaning. Too bad. This hotel could be really nice.
Judy, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

BERENICE, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

It was ok the service was terrible
2-night family trip
Verified Hotels.com guest review

2/10 Poor

Laura, 3-night trip
Verified Expedia guest review

6/10 Good

Construction noise for the bat tub you need to pay extra and the gym
Edilberto, 2-night family trip
Verified Expedia guest review

6/10 Good

Milly, 3-night trip
Verified Expedia guest review

2/10 Poor

Feo
Erick, 3-night trip
Verified Expedia guest review

8/10 Very good

Construction around the building
Maria, 1-night trip
Verified Expedia guest review

8/10 Very good

Very good location, excellent food from their restaurant, but we had problems with the air conditioning and the very uncomfortable bathtub.
Elizabeth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Marvine, 6-night romance trip
Verified Expedia guest review

2/10 Poor

bed are like a rock!!
Edin, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Aaron, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel was clearly a beautiful and Grand hotel bit is now very very worn down and they do not seem to want to do much about it. The staff is friendly and the restaurants are superb
DIANA IVETTE, 5-night business trip
Verified Expedia guest review

10/10 Exceptional

The location is great if you do not have a car… everything downtown is walking distance… if you have a car the hotel has a very safe parking… the rooms are very spacious
Claudia, 6-night family trip
Verified Expedia guest review