This was the fourth hotel in Italy we stayed at and this was the only one that didn't give us advice of the city or a map. The photos are very deceiving.
Upon arrival we felt as though the gentlemen at reception could have made a better effort greeting us as he was very brief and robotic. According to the hotels official website it has 'recently been refurbished ' but as we entered our room we soon realised this wasn't true. For example, door frames were hanging off, hairs on the bed and the floor, cleanliness of the bathroom was disgusting (mould in the shower, limescale everywhere in the toilet and around the tap), toilet seat was cracked in two places and discoloured and the sliding door to the bathroom looked as if it had been kicked in. We did go down to reception the following morning to raise our concerns about the cleanliness and the receptionist said they couldn't move us into a different room as they were fully booked but insisted a maid will do a thorough clean that day. However, as we returned later that night, we felt all they did was mop the floor.
Breakfast was poor in my opinion. There was a wide variety of cakes and biscuits but the coffee was tasteless, water, milk and juices were warm, the cooked food they did have was cold and they never replaced table cloths after someone had left the table so stains and crumbs were still present for the next guest.
Nonetheless, the bed was comfortable and they had a bowl of sweets at reception.