Lovely building full of character and history. Located perfectly by L'Hotel de Ville in Place des Heros, around the corner from Grande Place. Close to historic sites and shopping, lots of restaurants and places to linger over a glass of wine right in the square. Hosts were helpful and breakfast had lots of great choices. Our room was small, but there are larger rooms and suites available as well. No lift, but the building and setting were worth the walk up to our room, which had great views. If you want something quiet, this isn't it, but if you want to be in the heart of Arras this is perfext. Would definitely stay there again and refer it to friends.