8/10 Very good
15 November 2024
Great Room. Poor Check In
A very nice place to stay. It is situated in a quiet neighborhood and felt like a bed and breakfast just without the breakfast on site. Breakfast was offered at a sister location a few miles away if we wanted it for $20. The room was nice and the bed was very comfortable. It was located about 17 miles from Bryce Canyon National Park.
My only complaint was the check in process. Since there is no front desk, I had to call the number on my reservation to ask how to access my room. I was advised by a Dave on the other line that I had received an email with my room number and the access code to enter. I checked my email several times and I did not see any email from the day before. He told me to keep checking. Keep in mind that it was cold and dark at this point and I really wanted to get into my room. Finally, I just asked him to resend that email which he did and still did not go through. Then I just asked if he could just give me the room number and code over the phone which he hesitated to do but did so anyway. It seemed like Dave was being bothered when i legitimately did not receive the email with my room information. Why did I have to suggest resending the email or asking him directly for the room info? He was just not very helpful and seemed like I was disturbing his evening. Nevertheless, I was able to access my room and had a good stay from that point.
Ron
Ron, 2-night trip
Verified Hotels.com guest review
