Second time I stay at this property. Shocked by the low level of service overall. The property is gorgeous, but the experience is diminished by the lack of professionalism of the staff. EXTREMELY slow service, waited 30 min for a breakfast item (they just forgot to update us they just didn’t have it), mixed a regular milk order with a soy milk order (for somebody allergic, not a good idea), and I can go on and on.
Also; the pool was under renovation, and they just hid that line very well on Expedia so you really can’t see it when booking. Too bad; it could be a top hotel, it’s not because of the staff.