Grand Hyatt Shenzhen

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Overview of Grand Hyatt Shenzhen

Grand Hyatt Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near The MixC Shopping Mall

9.1/10 Superb

368 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $213
Price available on 29/05/2022
Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000
Main amenities
  • 471 guestrooms
  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 13 meeting rooms
  • Airport shuttle
For families
  • Private bathroom
  • Separate bathtub and shower
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Luohu
  • Shenzhen Museum - 1 min drive
  • Luohu Commercial City - 2 min drive
  • Dongmen Pedestrian Street - 7 min drive
  • Luohu Port - 2 min drive
  • Huaqiangbei - 5 min drive
  • Shenzhen Central Park - 4 min drive
  • Shenzhen City Hall - 5 min drive
  • Shenzhen Lianhuashan Park - 5 min drive
  • Shenzhen Civic Center - 6 min drive
  • Shenzhen Convention and Exhibition Center - 10 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 36 min drive
  • Hong Kong International Airport (HKG) - 56 min drive
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Shenzhen Station - 15 min walk
  • Grand Theater Station - 10 min walk
  • Guomao Station - 11 min walk
  • Laojie Station - 16 min walk
  • Airport shuttle (surcharge)

About this property

Grand Hyatt Shenzhen

Grand Hyatt Shenzhen offers an airport shuttle (available 24 hours) for CNY 700 per vehicle one-way. Guests can visit the spa to be pampered with massages, facials, or body scrubs, and China Lodge, one of 5 restaurants, serves lunch and dinner. 2 bars/lounges and an outdoor pool are other highlights at this luxurious hotel, and rooms offer up nice touches like iPod docks and bathrobes. Fellow travelers like the helpful staff and breakfast. The property is just a short walk to public transportation: Grand Theater Station is 10 minutes and Guomao Station is 11 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 471 rooms
  • Arranged over 38 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Private dining
  • 24-hour room service

What to do

  • Yoga classes

Working away

  • Business center
  • 13 meeting rooms
  • Conference space (29805 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Designer stores on site
  • Shopping mall on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • IPod docking station
  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Spa

Shui Xiang Spa has 13 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

Dining

China Lodge - This restaurant serves lunch and dinner.
Belle-Vue Grill - This restaurant serves dinner only. Open select days.
The Show Kitchen - This restaurant serves breakfast, lunch, and dinner. Open daily.
Sugar Box - This café serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
La Terrazza - This restaurant serves brunch, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 218 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 700 per vehicle (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for CNY 408 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property requires guests to wear swimming caps while in the pool.

Also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Overall score and ratings

9.1

Superb

9.3/10

Cleanliness

8.9/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Henry, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend to stay in this hotel in Shenzhen. The hotel is well maintained and very nice services !
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

2/10 Poor

Check in and room services very slow
DerekKitman, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sally, 1-night business trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Tatiana, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

great hotel, excellent service!
it's a great hotel, great location, at check-in, Laurie was excellent and front desk Desmond Assistant manager was very helpful when we left. Guest service was great when we asked for a firmer pillow and more water, respond was immediate! Highly recommended!
Alice s, 2-night trip
Verified Hotels.com guest review