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Phoenix

3.0 star property
Mountain hotel with bar/lounge, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Phoenix

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) - Phoenix (Zermatt)
Property video
Free daily buffet breakfast - Phoenix (Zermatt)
Front of property - Phoenix (Zermatt)
Mountain view - Phoenix (Zermatt)
Nestled close to Zermatt-Matterhorn Ski Paradise, Phoenix offers a tranquil retreat with a warm fireplace in the lobby and a delicious breakfast buffet. Unwind at the bar, get active in the gym or explore helicopter tours nearby. With free WiFi and helpful staff previous guests have raved about this hotel.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Ski facilities
  • Gym
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Ski storage
  • Fitness centre
  • Bar/lounge
  • Train station pick-up service
  • Train station drop-off service
  • Reception fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The current price is NZ$663
includes taxes & fees
19 Dec - 20 Dec

Room options

View all photos for Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Separate bedroom
Down duvet
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down duvets, in-room safe, desk, blackout curtains

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Blackout curtains
Hairdryer
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Down duvet
Blackout curtains
Hairdryer
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

Room

Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Sofa bed - double
Blackout curtains
Down duvet
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

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includes taxes & fees
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About the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 14 min walk - 1.2 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Golden India - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬9 min walk
  • ‪Schweizerhof Kitchen - ‬8 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Madre Nostra - ‬6 min walk

About this property

Phoenix

Phoenix offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can visit the fitness centre for a workout or unwind with a drink at the bar/lounge. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 27 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8 AM - 9:00 PM
    • Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Train station shuttle from 8:30 AM to 5:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Ropes course
  • Helicopter/aeroplane tours
  • Bike tour information
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing lessons nearby
  • Zip-lining nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • Bike parking
  • Double-glazed windows
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting on-site.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Does Phoenix offer free cancellation for a full refund?

Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.

Is parking offered on site at Phoenix?

Sorry, there's no on-site parking at Phoenix.

What are the check-in and check-out times at Phoenix?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is 10:30 AM. Express check-out and contactless check-out are available.

What is there to do at Phoenix and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and fishing. Additional recreation on-site includes helicopter/aeroplane tours. Phoenix also has a fitness centre.

What's the area around Phoenix like?

Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular.

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Phoenix Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Breakfast
Service staff
Room
Location
View
Train station
Spacious room
Amenities
Recreation
Walking

What guests liked

  • Breakfast was consistently described as excellent, delicious, and generous with a good variety. (25 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

We stayed at Phoenix Hotel for two nights. It’s conveniently positioned but in a very quiet area. The room was lovely, spacious and comfortable. The staff were v friendly and a highlight was the breakfast which was fresh and generous! Overall a great place to stay when in Zermatt!
Ian, 2-night trip

10/10 Exceptional

Loved my stay at the Phoenix. Great staff and the homemade soup after a long day was amazing!
tyler, 8-night trip

6/10 Good

So so experience

Front desk lady was not friendly at all upon arrival, for the price they charge I would expect much better service. at the breakfast staff were very nice. Overall ok. Will not come back
irit, 1-night trip

10/10 Exceptional

2 Nights in Zermatt

We spent 2 nights at the Hotel Phoenix during a quick jaunt to Zermatt. The rooms are clean, comfortable and all have a nice balcony. The hotel owners and staff were very helpful with suggestions for excellent trail running loops. Breakfast includes a full spread.
Hillary, 2-night trip

10/10 Exceptional

Great stay
Jon, 6-night trip

10/10 Exceptional

Large clean room, friendly staff, good location, large and varied breakfast
James, 4-night trip

10/10 Exceptional

Overall, very happy with our stay at Phoenix hotel. Hotel and rooms were modern and clean. Staff was great and very helpful. Walkable to everything in town.
Brian, 4-night trip

10/10 Exceptional

Very nice view of Matherhorn
waldimir, 1-night trip

10/10 Exceptional

This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
John, 2-night trip

10/10 Exceptional

Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Mahnaz, 2-night trip

10/10 Exceptional

Excellent hotel

Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
2-night trip

10/10 Exceptional

great location, perfectly clean, good breakfast buffet and very helpful staff for explaining all the activities to do around Zermatt
Adrien, 1-night trip

10/10 Exceptional

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Mark, 2-night trip

10/10 Exceptional

Perfect location for skiing and sightseeing

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
View from the room terrace
Giovanni, 3-night trip

10/10 Exceptional

Family Hotel with great service!

Friendly and personal service. Really good advise on tours, hikes, restaurants and everything we needed! Will stay here again!
Audun, 2-night trip

10/10 Exceptional

Great value

Great hotel, location and service! Extremely hospitable staff and the rooms/location were perfect.
1-night trip

8/10 Very good

Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Rich, 3-night trip

10/10 Exceptional

Great hotel! spacious and very clean room. Excellent breakfast, friendly and helpful staff.
Fatima, 2-night trip

10/10 Exceptional

Clean n nice hotel! The staffs are friendly
HNIN YADANAR, 2-night trip

8/10 Very good

A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Edmund, 2-night trip

10/10 Exceptional

Fantastic stay

Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Debbie, 2-night trip

10/10 Exceptional

Quiet, cozy hotel great value

We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Suzanne, 2-night trip

10/10 Exceptional

All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Kin Hin, 2-night trip

10/10 Exceptional

Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Maureen Elizabeth, 2-night trip

10/10 Exceptional

Amazing hotel. We felt welcomed every moment we saw someone there. Great recommendations for where to eat and go were given. Very happy with our choice of hotel
3-night trip