Surrounded by Westlands' vibrant energy, Novotel Nairobi Westlands offers a serene oasis with a rooftop terrace and an outdoor pool. Unwind at The Spa with massages and treatments or indulge in Italian cuisine at Gemma's Kitchen & Bar.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
Pool
Bar
Pet-friendly
Connecting rooms available
Spa
Non-smoking
Main amenities (12)
Daily housekeeping
Restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Rooftop terrace
Breakfast available
Free children's club
24-hour fitness centre
Steam room
Pool bar
24-hour room service
Coffee shop/cafe
For families (6)
Children stay free
Free cots/infant beds
Children's club (free)
Connecting/adjoining rooms available
Separate sitting area
Premium TV channels
The current price is NZ$227
NZ$227
includes taxes & fees
25 Jul - 26 Jul
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Deluxe Suite, 1 Bedroom (King bed)
Deluxe Suite, 1 Bedroom (King bed)
Highlights
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
75 sq m
Sleeps 2
1 King Bed
View all photos for Superior Room, 1 King Bed
Superior Room, 1 King Bed
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Sleeps 2
1 King Bed
View all photos for Superior Room, 2 Single Beds
Superior Room, 2 Single Beds
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Sleeps 2
2 Single Beds
View all photos for Executive Suite, 1 Bedroom (King bed)
Executive Suite, 1 Bedroom (King bed)
Highlights
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow-top bed
63 sq m
Sleeps 2
1 King Bed
View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)
Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)
The Aga Khan University Hospital - 5 min drive - 3.4 km
Kenyatta International Convention Centre - 6 min drive - 5.2 km
Village Market - 6 min drive - 4.8 km
United Nations Office at Nairobi - 7 min drive - 4.8 km
Getting around
Nairobi (WIL-Wilson) - 21 min drive
Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive
Syokimau Station - 31 min drive
Nairobi Station - 32 min drive
Syokimau SGR Railway Station - 32 min drive
Restaurants
Barista & Co. Specialty Coffee (Sarit) - 7 min walk
Spring Valley Café - 4 min walk
The Wine & Bottle - 10 min walk
Java House - 8 min walk
NewsCafe Sarit Centre - 8 min walk
About this property
Novotel Nairobi Westlands
Placing you within a 10-minute drive of United Nations Office at Nairobi, Novotel Nairobi Westlands features a rooftop terrace and a free kids' club. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and Italian cuisine is served at Gemma's Kitchen & Bar, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.
Languages
English, Swahili
At a glance
DONE
Hotel size
347 rooms
Arranged over 10 floors
DONE
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children stay free when occupying the parent or guardian's room, using existing bedding
Free children's club
DONE
Pets
Pets allowed (dogs and cats only)*
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
Free secured on-site valet parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 bars/lounges
Restaurant
Poolside bar
Coffee shop
Private dining
24-hour room service
Travelling with children
Children stay for free (see details)
Free children's club
Children's menu
Children's games
Working away
13 meeting rooms
Conference space (1755 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Luggage storage
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2024
Safe-deposit box at front desk
Rooftop terrace
Garden
24-hour fitness centre
An outdoor pool
Full-service spa
Massage/treatment rooms
Steam room
Lockers available
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Visual alarms in hallways
Wheelchairs available on site
Magnifying mirror
Well-lit path to entrance
Step-free path to entrance
Smooth flooring in public areas
Smooth flooring in room
Thin carpet in public areas
Thin carpet in room
Tile flooring in public areas
Hardwood flooring in public areas
Room amenities
Be entertained
32-inch Smart TV
Premium satellite channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Premium bedding
Pillow-top mattress
Free cot/infant bed
What to enjoy
Separate sitting area
Freshen up
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Desk chair
Electrical adapters/chargers
Food and drink
Meal delivery service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Special features
Spa
The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Gemma's Kitchen & Bar – This restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor – This theme restaurant specialises in Indian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar – This poolside rooftop bar specialises in international cuisine and only serves light fare. Open daily.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately USD 30 for adults and USD 15 for children
Children & extra beds
Rollaway beds are available for USD 30.0 per night
Pets
Pets are allowed for an extra charge of USD 20 per pet, per night, plus a one-off cleaning fee of USD 20
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 7:00 PM
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Novotel Nairobi Westlands Hotel
Novotel Nairobi Westlands NAIROBI
Novotel Nairobi Westlands Hotel NAIROBI
Frequently asked questions
Does Novotel Nairobi Westlands offer free cancellation for a full refund?
Yes, Novotel Nairobi Westlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Nairobi Westlands?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at Novotel Nairobi Westlands?
Yes, cats and dogs are welcome. There's a charge of USD 20 per pet, per night.
Is parking offered on site at Novotel Nairobi Westlands?
Yes, there's free valet parking.
What are the check-in and check-out times at Novotel Nairobi Westlands?
You can check in starting at 3:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Novotel Nairobi Westlands?
No, this hotel doesn't have a casino, but Lucky 8 Casino (9-min drive) is nearby.
What is there to do at Novotel Nairobi Westlands and nearby?
Novotel Nairobi Westlands has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Novotel Nairobi Westlands?
Yes, Gemma's Kitchen & Bar offers Italian cuisine, pool views and poolside dining.
What's the area around Novotel Nairobi Westlands like?
Novotel Nairobi Westlands is a short 3-minute walk from Westgate Shopping Mall and 6 minutes' walk from Sarit Centre.
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Novotel Nairobi Westlands Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.8/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
1 July 2025
Great Hotel
Olaf
Olaf, 3-night trip
10/10 Exceptional
18 June 2025
Great business hotel next to where I needed to be.
Phillip G
Phillip G, 8-night trip
10/10 Exceptional
7 January 2025
GREAT STAY & THE STAFF IS WONDERFUL
AMY
AMY, 5-night trip
10/10 Exceptional
1 April 2025
Great location, safe and great service
Medgie
Medgie, 6-night trip
10/10 Exceptional
18 January 2025
Staff were excellent, friendly and very helpful, we enjoyed our stay
Peter
Peter, 1-night trip
10/10 Exceptional
25 May 2025
An oasis
Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
Verified traveller
3-night trip
10/10 Exceptional
10 February 2025
The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Tesilya
Tesilya, 5-night trip
10/10 Exceptional
12 October 2024
It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Gurprit
Gurprit, 2-night trip
10/10 Exceptional
27 May 2025
Super Service
Jamil
Jamil, 5-night trip
10/10 Exceptional
1 February 2025
Thank you. I had a lovely stay.
Michael
Michael, 6-night trip
8/10 Very good
13 April 2025
Solo business travelled
Excellent overall, however food was variable in terms of warmth and slow service at times…
Other than food and somewhat complex breakfast area… its is a new hotel of the highest standard
AMJAD
AMJAD, 6-night trip
10/10 Exceptional
20 February 2025
Beautiful
Michael
Michael, 2-night trip
10/10 Exceptional
2 January 2025
Great service, very clean. Good value
Danny
Danny, 3-night trip
8/10 Very good
27 April 2025
Good
Verified traveller
4-night trip
10/10 Exceptional
24 March 2025
V
Dan
Dan, 4-night trip
10/10 Exceptional
19 October 2024
Beautiful property. Staff went above and beyond when I could not book a tour. Rooms were very clean. Thank you for a wonderful stay. Roof top pool had the best sunset and good food as well
maria
maria, 4-night trip
10/10 Exceptional
30 November 2024
Excellent…..
Rochelle
Rochelle, 2-night trip
10/10 Exceptional
9 October 2024
The experience at the Novotel in Westland Nairobi is of world-class standard. The ambiance, the beauty of the property's interior and exterior, and the exceptional services rendered by the staff right from the gate to your room. Staffs like Stephen concierge, James and all the beautiful ladies at the dining have all made my stay an experience to remember.
James O
James O, 3-night trip
8/10 Very good
20 February 2025
New Hotel great staff
Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet
Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)
Pierre
Pierre, 3-night trip
10/10 Exceptional
27 August 2024
Novotel saved our day!
Novotel Nairobi Westlands literally saved our day. Due to flight disruptions, we had to find a hotel at the last minute and decided to stay there for two nights. The hotel is brand new, having just opened recently. You can still feel the vibe of the opening and the staff goes out of its way to make you more than welcome! Breakfast was scrumptious and the roof top bar has views of the entire city, along with great cocktails and cool music! Definitely a highlight of our short, unplanned stay in Nairobi. Many thanks to the entire staff including their very visible Hotel Manager.