Curb appeal was great, with convenient on-site parking and great view of Lake Michigan. However, contactless entry was flawed, as both another guest and I discovered. We each kept trying our provided codes, as the wording in the email with the codes was confusing. Finally got the front door open with my code, then tried the room code, which didn’t work. I called the help number from the Hotels.com app, which linked to the *previous* property manager, Kasa. Eventually sorted that out and got the number to the new property manager. Admittedly, my call was answered quickly and I was given a new door code that worked, but it was a 15-minute pain in the neck to sort all this out (felt really bad for the other guest, who didn’t get the size room he had booked for 4 people).
The room itself was okay: clean, refillable rather than wasteful single-use toiletries, thick towels. However, despite having cupboards for dishware, none was provided, which seems ridiculous given there was a fridge and microwave. The large kitchen in the common area had some plasticware and paper plates, but c'mon...why no dishware in a kitchenette room?