2/10 Poor
26 July 2018
Traumatic Experience
This was a traumatic experience.
The room we booked well in advance was not available. It was given to other guests who arrived a day before. We know this because we understand Italian and heard the receptionist saying so on the phone to the manager.
The receptionist could provide the last remaining room overlooking the main busy and noisy street. The receptionist tried to convince us that the rooms they provide are not according to the picture appearing on the booking website. When we insisted that we should get the room we paid for they were upset and harassed us even by threatening to call the police.
We had no choice but to leave and book another hotel nearby.
Joseph
Joseph, 1-night romance trip
Verified Hotels.com guest review