Vieste is a wonderful town that we enjoyed as the season was winding down in October. Our room here was wonderful... Spacious, comfortable, spotless, and one of the best showers on our three week adventure all over southern Italy. The breakfast room and spread was also great.
Unfortunately our experience with check in and check out was not so great. We emailed earlier in the day and provided our approximate arrival time. When we got into town by car, we called for parking options and were provided with good information. However, when we arrived to the hotel, nobody was there and all the doors were locked. Given that we had just spoken to someone and told them we just arrived in town, and also by providing our ETA earlier that morning, I was surprised nobody was there. We had to call and wait for someone to check us in.
Check out was even more frustrating. We were advised that full payment was required, and because I booked on Expedia with a credit card and had a confirmation, I thought we had already paid. My printed email confirmation did not indicate that payment would be due at the hotel. This isn't the fault of the hotel, but perhaps could have been indicated when we checked in. We tried to use our credit card but were told that the machine was broken and cash was required. I don't believe this (this is a common excuse not to take cards in Italy.) We had to find an ATM in the rain and were soaked by the time we got back, and I lose out on my credit card points.