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The St. Regis Shenzhen

Photo gallery for The St. Regis Shenzhen

Indoor pool
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Presidential Suite, 2 Bedrooms, Non Smoking | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The St. Regis Shenzhen

The St. Regis Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near KK Mall

8.8/10 Fabulous

151 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Laundry facilities
The price is NZ$310
Price available on 14/12/2022
Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001

Room options

About this area

What's nearby

  • In Luohu
  • Tai Po Old Market - 18 min drive

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 40 min drive
  • Hong Kong International Airport (HKG) - 59 min drive
  • Shenzhen Station - 3 min drive
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Shenzhen East Railway Station - 9 min drive
  • Hongling Station - 11 min walk
  • Grand Theater Station - 13 min walk
  • Laojie Station - 16 min walk

Restaurants

  • Starbucks - 10 min walk
  • Maojia Restaurant - 3 min drive
  • Diandoude - 3 min drive
  • Café de Coral - 3 min drive
  • Western restaurant - 3 min drive

About this property

The St. Regis Shenzhen

Located near a train station, The St. Regis Shenzhen is a great choice for a stay in Shenzhen. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with hot stone massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club. Fellow travellers like that it's only a short walk to public transportation: Hongling Station is 11 minutes away and Grand Theater Station is 13 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 290 rooms
  • Arranged over 100 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Toys
  • Children's books

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Wheelchair-accessible bathroom vanities
  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • IPad
  • 46-inch LCD TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board
  • Washer and dryer
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Private indoor hot tub

Freshen up

  • Two bathrooms
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Decanter – This bar specialises in local and international cuisine.
Malt – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
St. Regis Bar/The Drawing – This lobby lounge specialises in fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Elba Italian Restaurant – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Social All Day Dining – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 268 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, mobile payments and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Does The St. Regis Shenzhen offer free cancellation for a full refund?
Yes, The St. Regis Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The St. Regis Shenzhen?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at The St. Regis Shenzhen on 14 December 2022 start from NZ$310, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The St. Regis Shenzhen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The St. Regis Shenzhen?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at The St. Regis Shenzhen?
Sorry, pets aren't allowed.
Is parking offered on site at The St. Regis Shenzhen?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at The St. Regis Shenzhen?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at The St. Regis Shenzhen and nearby?
On-site recreation at The St. Regis Shenzhen includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. The St. Regis Shenzhen also has 2 bars, an indoor pool and a 24-hour health club, as well as a sauna and a garden.
Are there restaurants at or near The St. Regis Shenzhen?
Yes, there are 3 on-site restaurants, featuring local and international cuisine. Nearby restaurants include Starbucks (10-min walk), 翠园中学食堂 (2.1 mi) and 凤凰楼 (2.1 mi).
Does The St. Regis Shenzhen have rooms with private hot tubs?
Yes, each room has a private indoor hot tub and a deep soaking bath.
What's the area around The St. Regis Shenzhen like?
The St. Regis Shenzhen is located on the Strip in Luohu, a short 1-minute walk from KK Mall and 5 minutes' walk from Shenzhen Grand Theater.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kar Yue Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The view was incredible and the installations as well.
4-night business trip
Verified Expedia guest review

8/10 Very good

a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Lin, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Gary Ming Fai, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Vanessa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
1-night trip
Verified Expedia guest review